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For Companies At a Glance
- Tasks: Join our team to deliver exceptional customer service in our Bar and Restaurant.
- Company: Genting Casinos is a leading leisure business in the UK, part of a global group.
- Benefits: Enjoy flexible hours, competitive salary, discounts, and a range of company-funded benefits.
- Why this job: Be part of a fun, inclusive culture while developing your skills in hospitality.
- Qualifications: We seek enthusiastic candidates with a positive attitude and outstanding customer service skills.
- Other info: Positions available for full-time and part-time roles, with opportunities for career development.
The predicted salary is between 24000 - 36000 £ per year.
JOB DESCRIPTION
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry?
We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits �\” read more details below.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme \” A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
Flexible benefits* \” designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy \” online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member
✨Tip Number 1
Show your enthusiasm for the hospitality industry during any interactions. Whether it's in a casual conversation or during an interview, expressing your passion for customer service can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with Genting's values and culture. Understanding what they stand for will help you align your responses and demonstrate that you're a good fit for their team.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided excellent customer service in the past. This could include handling difficult situations or going above and beyond for customers, showcasing your skills effectively.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and interview.
We think you need these skills to ace Hospitality Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Use keywords from the job description to demonstrate that you understand what Genting is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at Genting. Mention specific examples of how you've provided excellent service in the past.
Showcase Your Personality: Genting values personality and a positive attitude. Let your unique character shine through in your application, whether it's in your writing style or by sharing personal anecdotes that reflect your friendly nature.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Genting Casinos
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure a great experience for customers in previous roles.
✨Demonstrate Team Spirit
Since being a team player is crucial, be prepared to discuss how you’ve collaborated with others in past jobs. Highlight any experiences where you contributed to team success or helped improve processes.
✨Dress to Impress
Appearance matters in hospitality. Dress smartly and maintain a professional look that reflects the standards of the company. This shows that you take the opportunity seriously and respect the brand.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as difficult customers or busy shifts. Think through your responses ahead of time, focusing on your problem-solving skills and ability to stay calm under pressure.
