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- Tasks: Deliver top-notch customer service in a lively casino environment.
- Company: Join Genting Casinos, a leading name in the UK leisure industry.
- Benefits: Enjoy a competitive salary, tips, and a range of fantastic employee perks.
- Why this job: Be part of a fun team and make customers smile every day!
- Qualifications: A friendly attitude and a passion for customer service are essential.
- Other info: Flexible shifts, career development, and exciting social events await you!
The predicted salary is between 20400 - 28400 £ per year.
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.
What we offer:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member £25,452 + Tips employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member £25,452 + Tips
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to the Genting Casinos careers page and submit your application directly. It’s the best way to ensure your application gets noticed!
We think you need these skills to ace Hospitality Team Member £25,452 + Tips
Some tips for your application 🫡
Show Your Personality: When writing your application, let your bubbly personality shine through! We want to see your passion for customer service and how you can bring a fun vibe to our team.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your experience in hospitality and any relevant skills that match what we’re looking for, like teamwork and cash handling.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid long-winded sentences and get straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Genting Casinos.
How to prepare for a job interview at Genting Casinos
✨Show Your Bubbly Personality
Since the role is all about customer service, let your personality shine through! Be friendly and approachable during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate that you’re a people person.
✨Know the Company and Its Values
Do a bit of homework on Genting Casinos. Understand their commitment to customer service and their values. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like dealing with difficult customers or working under pressure. Think of examples from your past experiences that showcase your problem-solving skills and ability to work as part of a team.
✨Dress the Part
Even though it’s a hospitality role, first impressions matter! Dress smartly and appropriately for the interview. This shows respect for the company and indicates that you take the opportunity seriously.
