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- Tasks: Lead a team to deliver exceptional customer experiences and manage stock control.
- Company: Join the vibrant team at Genting Casinos in Park Central.
- Benefits: Enjoy discounts at hotels, flexible benefits, and health plans.
- Other info: Opportunities for growth and development in a fun, fast-paced setting.
- Why this job: Be part of a dynamic environment where your leadership makes a difference.
- Qualifications: Hardworking, enthusiastic, and flexible with excellent customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
Genting Casinos is seeking a Hospitality Supervisor to join their vibrant team in Park Central, England. The ideal candidate must be hardworking, enthusiastic, and flexible to work various shifts including weekends, nights, and bank holidays.
Key responsibilities include:
- Delivering excellent service
- Managing stock control
- Training staff on customer interaction
Incentives include discounts at various hotels and services, an online discount portal, and flexible benefits like dental insurance and health plans.
Hospitality Team Lead – Customer Experience & Upselling employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Lead – Customer Experience & Upselling
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know about openings at places like Genting Casinos or can give you a heads-up on who to talk to.
✨Tip Number 2
Show off your personality! When you get that interview, let your enthusiasm shine through. Talk about your passion for customer service and how you can bring that energy to the team.
✨Tip Number 3
Prepare for situational questions! Think about times you've handled difficult customers or trained staff. We want to hear those stories that show you're the perfect fit for the Hospitality Team Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Hospitality Team Lead – Customer Experience & Upselling
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality shine through! We want to see that you're excited about the role and ready to bring your energy to our team.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or hospitality. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Genting Casinos
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of excellent customer service. Be ready to share examples of how you've gone above and beyond for customers in the past, as this role is all about enhancing the customer experience.
✨Show Your Flexibility
Since the job requires working various shifts, be prepared to discuss your availability openly. Highlight any previous experience where you’ve adapted to changing schedules or worked during busy periods, showing that you're a team player.
✨Demonstrate Leadership Skills
As a Hospitality Team Lead, you'll need to manage and train staff. Think of specific instances where you've led a team or trained someone successfully. This will show that you have the skills to motivate and guide others.
✨Research Genting Casinos
Familiarise yourself with Genting Casinos and their values. Understanding their approach to customer service and their offerings can help you tailor your answers and demonstrate your genuine interest in the company.