At a Glance
- Tasks: Lead a team of game hosts to create fun, interactive entertainment experiences.
- Company: Join the vibrant team at World Bar, part of Resorts World.
- Benefits: Enjoy great pay, flexible hours, and awesome perks like gym discounts and mental health support.
- Other info: Full training provided, with travel and accommodation covered for initial training.
- Why this job: Be part of an exciting new social-gaming concept without gambling!
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry? We have a vacancy for a Games Host Supervisor to join our team at World Bar. This is a 12‑month fixed‑term contract, and we will consider both full‑time and part‑time applicants.
As part of our exciting new social‑gaming concept, you will help lead a team of game hosts to deliver interactive, casino‑themed entertainment experiences – without any gambling involved. You will play a key role in shaping this innovative offer as we trial and develop the next evolution of social entertainment at Resorts World. Full training is provided. Please note there will be an initial requirement to attend 5‑7 days of training at the Genting Leisure training facility in Ascot, Berkshire. Travel and accommodation will be fully funded.
Key skills and responsibilities include:
- Supervising the Game Host team to ensure high service standards and a fun, guest‑focused environment.
- Leading by example during live events and providing on‑the‑floor support.
- Creating and managing staff rotas to meet business needs.
- Coordinating team tasks to ensure smooth event operations.
- Acting as the first point of contact for staff queries and escalating where needed.
- Supporting issue resolution and helping maintain a welcoming, inclusive atmosphere.
- Engaging confidently with guests and speaking comfortably to groups.
- Remaining calm, organised and professional during busy or high‑energy events.
- Using basic technology confidently to support games and event activities.
- Being flexible with working hours, including evenings and weekends.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme – A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family‑friendly and wellbeing policies.
- Flexible benefits – designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy – online learning portal.
- Lifestyle vouchers.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company‑wide pub quiz, Croupier of the Year Awards, and a 5‑a‑side football tournament.
Games Host Supervisor employer: Genting Casinos
At Cromwell Road Casino, we pride ourselves on fostering a vibrant and inclusive work culture that values innovation and teamwork. As a Casino Manager, you will benefit from competitive remuneration, comprehensive training programmes, and ample opportunities for career advancement in the dynamic gaming industry. Located in a bustling area, our casino offers a unique environment where your contributions are recognised and rewarded, making it an excellent place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Games Host Supervisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Genting Casinos. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Genting Casinos before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Games Host Supervisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Genting Casinos:Your cover letter is your chance to shine! Tell us why you want to work at Genting Casinos specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Genting Casinos!
How to prepare for a job interview at Genting Casinos
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
