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- Tasks: Welcome guests and provide outstanding customer service while managing check-ins and admin tasks.
- Company: Join Genting Casinos, a leading leisure business in the UK with a vibrant culture.
- Benefits: Enjoy competitive salary, private GP helpline, gym discounts, and flexible benefits tailored to you.
- Other info: Flexible shifts, career development opportunities, and fun social activities await you!
- Why this job: Be the friendly face of our team and make a real difference in guest experiences.
- Qualifications: Strong communication skills and a passion for customer service; previous experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Are you a friendly person who can warmly welcome our guests? Have you got strong communication skills? A fantastic opportunity has arisen for a receptionist to join our team. As front-of-house, it is essential that you are able to provide outstanding customer service and support to our guests whilst working on an array of tasks including guest check-in and administration. Previous reception experience is preferred, but not essential.
Key skills and responsibilities include:
- Meeting and greeting all visitors in a professional and courteous manner.
- Good IT skills.
- Excellent customer service skills.
- A professional telephone manner.
- Strong communication and interpersonal skills.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.
What we offer:
- Company funded benefits: Private GP helpline, Discount portal for popular retailers, restaurants, leisure and more, Pension scheme, Life assurance, Employee assistance programme - a confidential helpline providing 24/7 advice and counselling whatever the issue, 20% discounted gym membership, Mental health support, Family-friendly and wellbeing policies.
- Flexible benefits designed for employees to choose the best package for their personal needs: Health Cash Plan (level 1 is company funded), Critical illness cover, Dental insurance, Travel insurance, Health Screening.
- Rewards, recognition, development, and events: Career development opportunities, Genting Academy - online learning portal, Long service awards, Staff social fund, Annual company Christmas present, A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Receptionist in Falkirk employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Falkirk
✨Tip Number 1
First things first, make sure you know the company inside out. Research Genting Casinos and understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly face welcoming guests, it’s crucial to demonstrate your excellent customer service abilities during the interview. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Dress the part! As a receptionist, you'll be representing the company, so make sure you look professional and approachable. A smart outfit can make a great first impression and set the tone for the rest of the interview.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist in Falkirk
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly nature and communication skills. Remember, we’re looking for someone who can warmly welcome our guests!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. If you've got any previous reception experience or customer service roles, mention them! We love seeing how you can fit into our team.
Show Enthusiasm: Express your excitement about the role and our company in your application. We’re passionate about providing outstanding service, and we want to see that same enthusiasm from you! Let us know why you’d love to join our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Genting Casinos
✨Show Off Your People Skills
As a receptionist, your ability to connect with people is key. During the interview, share examples of how you've successfully welcomed guests or handled difficult situations. This will demonstrate your strong communication and interpersonal skills.
✨Be IT Savvy
Make sure you're comfortable with basic IT skills, as you'll likely be using various systems for check-ins and administration. Brush up on any software mentioned in the job description and be ready to discuss your experience with technology during the interview.
✨Practice Your Professional Telephone Manner
Since you'll be handling calls, it's important to convey a professional tone. Practise answering common questions over the phone with a friend or family member. This will help you feel more confident when discussing your telephone skills in the interview.
✨Flexibility is Key
The job requires flexibility with shifts, including nights and weekends. Be prepared to discuss your availability and willingness to adapt to different schedules. Highlight any previous experience where you've successfully managed varied working hours.