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- Tasks: Ensure fair play and compliance in a dynamic casino environment.
- Company: Join Genting Casinos, a leading leisure business in the UK.
- Benefits: Enjoy competitive salary, private GP helpline, and flexible benefits.
- Why this job: Make a real impact while delivering exceptional customer service.
- Qualifications: Experience as a pit boss and a Personal Functional License required.
- Other info: Engage in fun social activities and career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Are you an experienced pit boss looking for a new opportunity? Are you dedicated to ensuring the games are played fairly and accurately? We have a vacancy for a pit boss to join our team, supporting the management team to ensure full compliance with company procedures and relevant legislation. You will also be responsible for making sure the highest standards of efficiency, security and customer care are delivered in your area.
Key skills and responsibilities include:
- Full compliance with the requirements of the Gambling Act 2005, Gambling Commission guidelines, licensing conditions and codes of practice (LCCP).
- Fully aware of all social responsibility protocols and procedures.
- Ensure all gaming activity complies with company policy and procedures.
- Provide employees with clear and concise instructions and effectively evaluate their knowledge and understanding.
- Positive and flexible approach to change management initiatives to effectively improve business performance and maintain a competitive edge.
- Coach employees to meet the organisation's expectations of productivity and goal accomplishment.
- To ensure all employees deliver exceptional levels of customer service.
- An effective team player.
- Personal Functional License (PFL) required.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits:
- Company funded benefits.
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - a confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
OUR BUSINESS
Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Locations
Pit Boss in Edinburgh, Scotland employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pit Boss in Edinburgh, Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and join relevant groups. You never know who might have the inside scoop on a pit boss position or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the Gambling Act 2005 and company policies. Show us that you’re not just a great fit for the role but also passionate about compliance and customer service.
✨Tip Number 3
Practice your coaching skills! Think of examples where you've successfully trained or guided others. We want to see how you can elevate our team’s performance and ensure everyone meets our high standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and ensures your application goes straight to the right people. Plus, it shows you’re serious about joining our fantastic team!
We think you need these skills to ace Pit Boss in Edinburgh, Scotland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience as a pit boss. Use keywords from the job description, like 'compliance' and 'customer service', to show we’re on the same page.
Showcase Your Skills: Don’t just list your skills; give examples of how you’ve used them in past roles. Whether it’s coaching employees or ensuring compliance with regulations, we want to see how you’ve made an impact.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for the role shines through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process.
How to prepare for a job interview at Genting Casinos
✨Know Your Regulations
Familiarise yourself with the Gambling Act 2005 and the Gambling Commission guidelines. Being able to discuss these regulations confidently will show that you understand the importance of compliance in your role as a pit boss.
✨Demonstrate Leadership Skills
Prepare examples of how you've effectively coached and managed teams in the past. Highlight your ability to provide clear instructions and evaluate employee performance, as this is crucial for ensuring high standards of customer service.
✨Show Flexibility and Adaptability
Be ready to discuss how you've handled change management initiatives in previous roles. Companies value candidates who can adapt to new challenges and help improve business performance, so share specific instances where you've successfully navigated change.
✨Emphasise Customer Care
Think of scenarios where you've gone above and beyond to ensure exceptional customer service. This is key for a pit boss, so be prepared to explain how you would maintain high levels of customer satisfaction in your area.
