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- Tasks: Lead the pre-opening of London's newest casino, shaping an unforgettable customer experience.
- Company: Join Genting Casinos, a top leisure business in the UK with a vibrant culture.
- Benefits: Enjoy a competitive salary, bonuses, private medical insurance, and flexible benefits.
- Why this job: Be part of an exciting launch and make a real impact in a high-energy environment.
- Qualifications: Experience in a senior role within a high-end casino and strong leadership skills required.
- Other info: Opportunities for career development and a fun, inclusive workplace await you.
The predicted salary is between 80000 - 85000 £ per year.
Be part of the excitement at London’s newest entertainment landmark - Trocadero Casino. A vibrant blend of world‑class gaming, hospitality and unforgettable experiences, right in the heart of the West End.
If you thrive in fast-paced, high‑energy environments and love creating great moments for customers, this is your place to shine.
Are you ready to help open one of London’s most exciting new casino destinations? Do you have the leadership experience to shape a world-class venue from the ground up? We’re looking for an experienced Deputy Club Director to join the team for our brand new, state-of-the-art casino opening at the iconic Trocadero in Spring 2027.
This is a rare, high-impact opportunity to step into a senior operational role well ahead of opening. You’ll support the Club Director through the entire pre-opening journey - from recruiting the team to designing standards, delivering training, shaping customer experience, and ensuring a smooth, exceptional launch.
If you’re an experienced Deputy Club Director, Deputy General Manager, or above within a high-volume London casino and thrive in fast-paced premium environments, this could be your next big move.
Please note the salary range is £80-85k and the approximate start date is June 2026.
Key Skills & Responsibilities- Play a pivotal leadership role throughout the pre‑opening phase, supporting recruitment, onboarding, training, and operational setup.
- Lead by example to establish exceptional customer experience standards from day one.
- Support delivery of key business objectives and KPIs, ensuring profitable and compliant operations.
- Recruit, develop, motivate, and inspire a high‑performing team capable of delivering excellent results.
- Oversee day‑to‑day operational effectiveness, ensuring staff and resources are deployed smoothly across all areas of the casino.
- Build strong working relationships with internal stakeholders and central support teams to drive operational success.
- Maintain high levels of compliance with company policies, regulatory frameworks, and industry standards.
- Contribute to creating a positive, high‑energy environment for both customers and team members.
- Demonstrate flexibility to support a 24/7 operation once open, including evenings and weekends.
- Experienced Deputy General Manager/Deputy Club Director (or above) within a high‑end London casino environment.
- Strong background in fast‑paced leisure casinos with responsibility for large teams.
- Proven track record in operational leadership, customer service excellence, and business performance.
- Confident communicator with exceptional interpersonal skills and the ability to build lasting relationships.
- An inspiring leader who can motivate, develop, and manage teams effectively.
- Must hold a Personal Management Licence (PML).
- Management bonus scheme
- Company car scheme
- Private medical insurance through BUPA
- Annual pay review
- Private GP helpline
- Discount portal for popular retailers, restaurants, leisure and more
- Pension scheme
- Life assurance
- Employee assistance programme - a confidential helpline providing 24/7 advice and counselling whatever the issue
- Mental health support
- Family-friendly and wellbeing policies
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded)
- Critical illness cover
- Dental insurance
- Travel insurance
- Health screening
- Rewards, recognition, development, and events
- Career development opportunities
- Genting Academy - online learning portal
- Long service awards
- Staff social fund
- Annual company Christmas present
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament
*Subject to eligibility.
As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace.
If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Deputy Club Director employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Club Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Trocadero Casino. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with hiring managers, share specific examples of how you've successfully led teams in high-pressure environments. This will help them see you as the perfect fit for the Deputy Club Director role.
✨Tip Number 3
Prepare for those interviews! Research Trocadero Casino’s values and what they’re looking for in a Deputy Club Director. Think about how your experience aligns with their goals and be ready to discuss how you can contribute to creating an exceptional customer experience from day one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Trocadero team. Let’s make this happen!
We think you need these skills to ace Deputy Club Director
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about being part of Trocadero Casino and creating unforgettable experiences for our customers.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in high-end casino environments. We’re looking for specific examples of your leadership skills and operational success, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Deputy Club Director role. Share your vision for the casino and how you plan to lead the team to success right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Genting Casinos
✨Know the Venue Inside Out
Before your interview, make sure you research Trocadero Casino thoroughly. Understand its unique offerings, customer experience goals, and operational standards. This knowledge will help you demonstrate your enthusiasm and show how you can contribute to shaping a world-class venue.
✨Showcase Your Leadership Skills
As a Deputy Club Director, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your experience in recruitment, training, and developing staff to ensure they deliver exceptional customer service from day one.
✨Demonstrate Your Customer-Centric Approach
In this role, creating great moments for customers is key. Be ready to discuss specific strategies you've implemented in the past to enhance customer experiences. Share stories that illustrate your commitment to service excellence and how you’ve handled challenging situations.
✨Prepare for Operational Questions
Expect questions about operational effectiveness and compliance. Brush up on your knowledge of industry standards and regulations. Be prepared to discuss how you would ensure smooth operations and meet business objectives, especially during the pre-opening phase.
