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- Tasks: Deal exciting casino games like blackjack and roulette while providing top-notch customer service.
- Company: Join Genting Casinos, a leading UK leisure business known for outstanding customer experiences.
- Benefits: Enjoy flexible working hours, private GP access, discounts, and a supportive work environment.
- Why this job: Be part of a fun, inclusive team with opportunities for career growth and social events.
- Qualifications: Must be over 18, have a Personal Functional License, and possess strong communication skills.
- Other info: Flexible shifts available, including nights and weekends; tips may be included.
The predicted salary is between 24000 - 36000 £ per year.
Are you a skilled croupier searching for your next mission? Are you experienced in dealing blackjack, roulette, poker or baccarat?
A fantastic opportunity has arisen for an experienced croupier to join our team. You will be dealing the games within our casino, ensuring accuracy and the highest levels of customer service.
Key skills and responsibilities include:
- Friendly, yet professional with excellent customer service skills.
- Quick mathematical ability enabling accurate bet calculation.
- Knowledge of casino games and their rules.
- Strong communication skills.
- Ensuring the security of the game, cash and assets are maintained.
- Provide an enjoyable, memorable gaming experience for customers.
- Personal Functional License (PFL) required.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
Tips subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Croupier
✨Tip Number 1
Familiarise yourself with the specific games you'll be dealing, such as blackjack, roulette, and poker. Knowing the rules inside out will not only boost your confidence but also impress the hiring team during any practical assessments.
✨Tip Number 2
Brush up on your customer service skills. Since providing an enjoyable gaming experience is key, think of examples from your past roles where you went above and beyond for customers. This will help you stand out in interviews.
✨Tip Number 3
Prepare to discuss your flexibility regarding shifts. Highlight your willingness to work nights and weekends, as this is crucial for a croupier role. Being open about your availability can make you a more attractive candidate.
✨Tip Number 4
Showcase your mathematical skills during the interview. You might be asked to perform quick calculations on the spot, so practice mental maths to ensure you're sharp and ready to demonstrate your abilities.
We think you need these skills to ace Croupier
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a croupier. Familiarise yourself with the games you'll be dealing, such as blackjack, roulette, poker, and baccarat, to demonstrate your knowledge in your application.
Tailor Your CV: Highlight your relevant experience in dealing casino games and customer service. Use specific examples that showcase your quick mathematical ability and strong communication skills, as these are key for the role.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for the gaming industry and your commitment to providing excellent customer service. Mention your Personal Functional License (PFL) and your flexibility to work various shifts, including nights and weekends.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in the croupier role.
How to prepare for a job interview at Genting Casinos
✨Brush Up on Game Rules
Make sure you have a solid understanding of the rules for blackjack, roulette, poker, and baccarat. Being able to explain these rules clearly during the interview will demonstrate your expertise and confidence.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you turned a negative experience into a positive one, as this is crucial in the casino environment.
✨Demonstrate Quick Mathematical Ability
Practice quick calculations related to betting and payouts. You might be asked to perform some mental maths during the interview, so being prepared will show that you can handle the demands of the job.
✨Be Ready for Shift Flexibility Questions
Since the role requires flexibility with shifts, be prepared to discuss your availability. Showing that you're open to working nights and weekends will reflect positively on your commitment to the role.
