At a Glance
- Tasks: Be the friendly face of our casino, welcoming and assisting visitors with a smile.
- Company: Join Genting Casinos, a leading leisure business known for outstanding customer service.
- Benefits: Enjoy flexible hours, private GP access, discounts, and mental health support.
- Other info: Opportunities for career development and fun social events await you!
- Why this job: Perfect for those who love engaging with people and thrive in a dynamic environment.
- Qualifications: Must be 18+, with a passion for customer service and excellent communication skills.
The predicted salary is between 24000 - 36000 £ per year.
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The Welcome Host is responsible for creating a positive first impression for all visitors to the casino and facilitating a smooth and efficient customer experience. This role involves greeting visitors in a customer focussed, professional and helpful manner whilst ensuring compliance with all Legislation and Company procedures relevant to the position. The ideal candidate will have excellent communication skills, a genuine passion for customer service, and the ability to work in a fast-paced environment.
Key responsibilities
• To be the first point of contact for all customers; actively acknowledging and welcoming all visitors to the Casino in a friendly, customer focussed, professional and helpful manner.
• Demonstrating customer service skills by smiling and making eye contact with each customer.
• To be upstanding and active for the majority of the times in an open area of the lobby to convey welcoming and attentive behaviours, as well as to be accessible for the guests for any form of interaction.
• To adopt a pleasant, professional and positive manner with all customers, anticipating their needs and handling customer complaints in an agreed manner, escalating issues when necessary.
• Assisting in managing guest flow during busy periods, ensuring that customers are attended to in a timely manner.
• To be fully conversant and comply with all aspects of Legislation and Company Policy and Procedure relating to the department, Health & Safety and security.
• To be able to explain and actively promote all club facilities and promotional activities.
• To guide and help customers when using the Ikiosk points provided in the lobby area.
• Complete ID checks and Challenge 25 checks where necessary in a professional manner showing understanding and patience when language barriers are present.
• To direct and/or escort customers to the gaming floor or other parts of the casino when required
• To work closely with other teams in the casino to ensure guests have a seamless experience
• Keep an ongoing count of visitors entering our casinos and recording frequently as per company policy
What we are looking for
• A positive, friendly, outgoing and approachable personality; comfortable initiating conversations and interactions with customers;
• A passion for delivering the highest standards of customer service
• Excellent communication skills, with the ability to communicate in an appropriate manner with all colleagues and customers.
• Professional appearance, adhering to company uniform standards.
• The desire to go that extra mile to ensure customers enjoy their experience with us
• A team player, with the ability to build and maintain effective working relationships with all colleagues and 3rd parties (such as security staff)
• Previous experience in customer service, hospitality, or a similar role is preferred
Working hours
40 hour working week
Rota Requirements- ability to work flexible hours, including weekends and night shifts.
4 or 5 shifts over 7 days
Please note applicants must be over the age of 18 and have the right to work in the UK.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Life assurance.
- Employee assistance programme \" A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
Flexible benefits* \" designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Genting Academy \" online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
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Club Welcome Host in Southend-on-Sea employer: Genting Casinos
At Cromwell Road Casino, we pride ourselves on fostering a vibrant and inclusive work culture that values innovation and teamwork. As a Casino Manager, you will benefit from competitive remuneration, comprehensive training programmes, and ample opportunities for career advancement in the dynamic gaming industry. Located in a bustling area, our casino offers a unique environment where your contributions are recognised and rewarded, making it an excellent place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Club Welcome Host in Southend-on-Sea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Genting Casinos. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Genting Casinos before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Club Welcome Host in Southend-on-Sea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Genting Casinos:Your cover letter is your chance to shine! Tell us why you want to work at Genting Casinos specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Genting Casinos!
How to prepare for a job interview at Genting Casinos
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
