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- Tasks: Lead and inspire the Cash Desk team while ensuring smooth operations and top-notch customer service.
- Company: Join Genting Casinos, a leading leisure business with a focus on outstanding service.
- Benefits: Enjoy a competitive salary, private GP helpline, gym discounts, and flexible benefits tailored to you.
- Why this job: Make a real impact by driving change and fostering a positive work culture.
- Qualifications: 2+ years in a senior cash desk role with strong leadership and performance management skills.
- Other info: Be part of a diverse team with great career development opportunities and fun social events.
The predicted salary is between 40000 - 60000 £ per year.
As our new Cashdesk Manager, you’ll play a pivotal role in shaping and influencing ways of working in what is one of Genting's leading venues. If you’re motivated by impact, influence, and the opportunity to drive meaningful change, we’d love to hear from you.
Applicants must have a minimum of 2 years’ experience working in a senior cashdesk position with responsibility of overseeing a team and managing performance in line with policies and procedures.
Key Competencies & Duties include:
- Take overall responsibility for the leadership, direction, and performance of the Cash Desk team, ensuring a positive, collaborative, and professional working environment at all times.
- Oversee the day-to-day operation of the Cash Desk, ensuring all processes run smoothly and efficiently, and that all compliance, security, and customer service standards are consistently met.
- Manage the staff rota, including planning, scheduling, and authorising shifts and holiday requests, to ensure adequate coverage and business continuity in line with company policy and operational needs.
- Lead on all people management matters within the Cash Desk, including recruitment, induction, training, performance management, and development of team members.
- Act as the primary point of contact for all Cash Desk staff, providing guidance, support, and regular feedback, and addressing any issues or concerns promptly and professionally.
- Foster a culture of continuous improvement, encouraging staff to contribute ideas and best practices to enhance the Cash Desk operation.
- Ensure effective communication between the Cash Desk and other departments, working closely with senior management to support business objectives and resolve operational challenges.
- Take responsibility for the implementation and adherence to all company policies relating to staff conduct, attendance, and welfare within the Cash Desk team.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Cash Desk Manager £50\'000 Tips employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cash Desk Manager £50\'000 Tips
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Cash Desk Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for cash desk management roles and practice your answers. We want you to showcase your leadership skills and experience managing a team, so be ready to share specific examples.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a managerial role. Make sure you look sharp and professional when you walk into that interview – it shows you mean business and are serious about the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Cash Desk Manager £50\'000 Tips
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 2+ years in a senior cash desk role. We want to see how you've led teams and managed performance, so don’t hold back on those details!
Tailor Your Application: Take a moment to customise your application for the Cash Desk Manager position. Use keywords from the job description to show us you understand what we’re looking for and how you fit in.
Be Professional Yet Personable: While we love a professional tone, don’t forget to let your personality shine through! We’re all about creating a positive and collaborative environment, so show us how you can contribute to that vibe.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Genting Casinos
✨Know Your Numbers
As a Cash Desk Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics related to cash handling and team performance. Be ready to discuss how you've improved efficiency or compliance in previous roles.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated staff, managed performance, or resolved conflicts. This will show that you can foster a positive and collaborative environment.
✨Understand the Business
Research Genting Casinos and their operations. Familiarise yourself with their values and how they deliver outstanding service. Being able to align your answers with their business objectives will impress the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your interest in the role and the company. Inquire about their approach to continuous improvement or how they support team development. This shows you're proactive and genuinely interested in contributing to their success.
