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For Companies At a Glance
- Tasks: Ensure fair play and compliance in gaming while delivering top-notch customer service.
- Company: Join Genting Casinos, a leading leisure business with a focus on outstanding service.
- Benefits: Enjoy competitive salary, private GP helpline, gym discounts, and flexible benefits.
- Why this job: Be part of a dynamic team that values individuality and offers career development opportunities.
- Qualifications: Experience as a pit boss and a Personal Functional License (PFL) required.
- Other info: Engage in fun social activities like pub quizzes and football tournaments.
The predicted salary is between 28800 - 43200 £ per year.
Are you an experienced pit boss looking for a new opportunity? Are you dedicated to ensuring the games are played fairly and accurately? We have a vacancy for a pit boss to join our team, supporting the management team to ensure full compliance with company procedures and relevant legislation. You will also be responsible for making sure the highest standards of efficiency, security, and customer care are delivered in your area.
Key skills and responsibilities include:
- Full compliance with the requirements of the Gambling Act 2005, Gambling Commission guidelines, licensing conditions and codes of practice (LCCP).
- Fully aware of all social responsibility protocols and procedures.
- Ensure all gaming activity complies with company policy and procedures.
- Provide employees with clear and concise instructions and effectively evaluate their knowledge and understanding.
- Positive and flexible approach to change management initiatives to effectively improve business performance and maintain a competitive edge.
- Coach employees to meet the organisation's expectations of productivity and goal accomplishment.
- To ensure all employees deliver exceptional levels of customer service.
- An effective team player.
- Personal Functional License (PFL) required.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities, and a wide range of employee benefits.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits.
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
Tips subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these.
If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Pit Boss in Broughton employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pit Boss in Broughton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and join relevant groups. You never know who might have the inside scoop on a pit boss position or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for pit bosses and practice your answers. Show off your knowledge of the Gambling Act 2005 and how you ensure compliance in your previous roles.
✨Tip Number 3
Be ready to demonstrate your customer service skills. Think of examples where you've gone above and beyond for customers. This is key in our industry, and we want to see that you can deliver exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application highlights your flexibility and team player attitude, as these are crucial for a pit boss role.
We think you need these skills to ace Pit Boss in Broughton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience as a pit boss. Use keywords from the job description, like 'compliance' and 'customer service', to show we’re on the same page.
Showcase Your Skills: Don’t just list your skills; give examples of how you’ve used them in past roles. Whether it’s coaching employees or ensuring compliance with regulations, we want to see how you’ve made an impact.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your experience shines through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role.
How to prepare for a job interview at Genting Casinos
✨Know Your Legislation
Make sure you brush up on the Gambling Act 2005 and the Gambling Commission guidelines. Being able to discuss these regulations confidently will show that you're serious about compliance and understand the importance of fair play in the gaming industry.
✨Demonstrate Leadership Skills
As a pit boss, you'll need to lead by example. Prepare examples of how you've effectively coached team members in the past. Highlight your ability to provide clear instructions and evaluate their performance, as this is crucial for maintaining high standards.
✨Showcase Customer Service Excellence
Customer care is key in this role. Think of specific instances where you've gone above and beyond to ensure a great experience for customers. Be ready to discuss how you would handle difficult situations while maintaining exceptional service.
✨Flexibility is Key
Since the job requires working various shifts, be prepared to discuss your availability and willingness to adapt. Share any previous experiences where you've successfully managed changing schedules or worked under pressure to demonstrate your flexibility.
