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- Tasks: Deliver top-notch customer service and support in our vibrant gaming areas.
- Company: Join Genting Casinos, a leading name in the UK leisure industry.
- Benefits: Enjoy competitive pay, flexible shifts, and a range of awesome perks.
- Why this job: Be part of a fun team and create memorable experiences for customers.
- Qualifications: No gaming experience needed, just a passion for great service!
- Other info: Flexible hours, career growth, and exciting social events await you.
Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry? We have a vacancy for a slots host to join our team; previous gaming experience is not essential. You will be responsible for ensuring our customers receive the highest standard of customer service and be on hand to offer support to ensure they have a great experience on our slot machines and electronic gaming areas. You will need to be flexible and able to work a variety of shifts across the week.
Key skills and responsibilities include:
- Ability to deliver excellence in customer service at all times.
- Constantly looking for new customers whilst offering a warm and friendly welcome.
- Oversee the slots and electronic gaming (ETG) areas offering assistance.
- Identify any food and beverage requirements using a proactive approach where appropriate.
- An understanding of the slots and the electronic gaming offer is preferable.
- Communicate any relevant promotional activity or events to customers.
- Share customer feedback with the general manager.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - a confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Slots Host in Bournemouth employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Slots Host in Bournemouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview!
✨Tip Number 3
Be flexible and open-minded! The job requires working various shifts, so highlight your willingness to adapt. Mention any previous experience with shift work or how you manage your time effectively to show you're up for the challenge.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll have a better chance of standing out. Plus, you can keep an eye on other exciting opportunities that might pop up!
We think you need these skills to ace Slots Host in Bournemouth
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see how you can create a warm and friendly atmosphere for our customers!
Be Flexible and Open: Mention your flexibility in working various shifts, including nights and weekends. We appreciate candidates who are adaptable and ready to jump in whenever needed!
Highlight Relevant Experience: Even if you don’t have gaming experience, share any customer service roles you've had. We value transferable skills, so tell us how your past experiences can help you excel as a slots host.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you started on this exciting journey with us at Genting Casinos!
How to prepare for a job interview at Genting Casinos
✨Know Your Customer Service Basics
As a slots host, delivering exceptional customer service is key. Brush up on the fundamentals of great service—think about how you would greet customers, handle queries, and ensure they have a fantastic experience. Be ready to share examples from your past experiences, even if they're not in gaming.
✨Familiarise Yourself with the Gaming Environment
While previous gaming experience isn't essential, having a basic understanding of slot machines and electronic gaming can set you apart. Do a bit of research on how these games work and what makes them enjoyable for players. This knowledge will help you engage with customers and assist them effectively.
✨Show Your Flexibility
The job requires flexibility with shifts, including nights and weekends. Be prepared to discuss your availability openly during the interview. Highlight any previous roles where you adapted to changing schedules or worked in dynamic environments—this shows you're ready for the fast-paced nature of the role.
✨Engage with the Company Culture
Genting Casinos values inclusivity and individuality, so make sure to express your enthusiasm for being part of a vibrant team. Share why you’re excited about working in a fun industry and how you can contribute to the positive atmosphere. This will demonstrate that you align with their values and are eager to be part of their community.
