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- Tasks: Learn to deal popular casino games and provide an amazing customer experience.
- Company: Join Genting Casinos, a vibrant leader in the leisure industry.
- Benefits: Enjoy great salary, flexible benefits, and a supportive work environment.
- Why this job: Kickstart your career in a fun industry with excellent training and development opportunities.
- Qualifications: No experience needed, just a passion for customer service and a can-do attitude.
- Other info: Be part of a diverse team with exciting social events and career growth.
Are you looking for a brand-new career? Would you like to work in a fun, vibrant industry? We are currently looking to recruit a trainee croupier, no previous gaming experience is necessary. If you are passionate about delivering great customer service and are willing to learn, this could be the role for you. All training will be provided in an initial 6-week training school where you will learn to deal popular casino games including roulette and blackjack. Once you are trained, you will be responsible for dealing the casino games to our customers and ensuring they have an enjoyable experience.
Key skills and responsibilities include:
- Enthusiastic, bubbly personality ready to deliver outstanding customer service.
- Confident with a can-do mindset.
- An efficient team player.
- Flexible attitude to work - able to work shifts including nights and weekends to support our business.
- Good maths skills to enable correct calculation of customers’ bets.
Eligibility and Licensing
Please note applicants must be over the age of 18, have the right to work in the UK and be able to pass a DBS check (no criminal record) in order to obtain a gaming license.
What We Offer
We are dedicated to providing our colleagues with a vast range of benefits including:
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - a confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
- Tips.
*Subject to eligibility.
Our Business
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace.
If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Trainee Croupier/Dealer in Birmingham employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Croupier/Dealer in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering great experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview to showcase your bubbly personality.
✨Tip Number 3
Be flexible and open-minded! The job requires working shifts, including nights and weekends. Make sure to express your willingness to adapt to different schedules. This shows that you're committed and ready to jump in wherever needed.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Genting Casinos site. This not only streamlines the process but also gives you a better chance to stand out in front of the hiring team.
We think you need these skills to ace Trainee Croupier/Dealer in Birmingham
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your enthusiastic and bubbly personality. This role is all about delivering great customer service, so let that shine through in your writing.
Highlight Your Flexibility: Since this job involves working shifts, including nights and weekends, be sure to mention your flexible attitude. We love team players who are ready to adapt to the needs of our business!
Math Skills Matter: Good maths skills are key for this role, especially when it comes to calculating bets. If you've got any relevant experience or examples of your maths skills, don’t forget to include them in your application!
Apply Through Our Website: Ready to take the plunge? We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into our hands quickly!
How to prepare for a job interview at Genting Casinos
✨Show Your Enthusiasm
Make sure to convey your passion for customer service during the interview. Share examples of how you've gone above and beyond for customers in previous roles or situations, even if they’re not directly related to gaming.
✨Brush Up on Basic Maths
Since you'll be dealing with bets and payouts, it’s a good idea to practice basic maths skills. You might want to review how to quickly calculate totals and change, as this will help you feel more confident when discussing your abilities.
✨Be Ready for Shift Work
The role requires flexibility with shifts, including nights and weekends. Be prepared to discuss your availability and show that you're open to working various hours. This demonstrates your commitment to the job and the team.
✨Ask Questions
Prepare some thoughtful questions about the training process and what a typical day looks like as a croupier. This shows your interest in the role and helps you understand what to expect, making you a more informed candidate.
