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- Tasks: Lead a vibrant team to deliver exceptional hospitality and customer service.
- Company: Join the exciting Resorts World Birmingham, a hub of entertainment and leisure.
- Benefits: Enjoy flexible benefits, discounts, and a fun working environment.
- Other info: Opportunities for career progression and engaging company events await you.
- Why this job: Be part of a dynamic team and make a real impact in hospitality.
- Qualifications: Experience in hospitality and strong team-building skills required.
The predicted salary is between 22000 - 26000 £ per year.
We are currently recruiting for a hard working and enthusiastic Hospitality Supervisor to join our vibrant team. Candidates must be fully flexible to work a variety of shifts across a 40 hour week, including weekends, night shifts and bank holidays.
Key Competencies and Duties include:
- Delivery of excellence in signature service and strong team building skills.
- To have an understanding and experience in stock control.
- Ensuring that a comprehensive, customer focused service is provided within the Hospitality areas.
- Helping to build and develop an effective team through encouraging involvement, feedback and using the strengths of the team.
- An outgoing and enthusiastic personality.
- To be able to train staff on upselling and good customer interaction.
What we offer:
- Online Discount portal
- A range of flexible benefits you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
- Life Cover
- Numerous discounts across Resorts World Birmingham and the NEC Campus
- Discounts across the wider Genting UK brand
- Discounted on-site gym membership
- Discounted bus and rail passes with National Express
- Pension
- Uniform provided
- Employee Assistance Programme
- Free on-site parking
- Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.
As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year. We also continually look at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.
Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, High Line Bar, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Supervisor - 40 Hours Per Week - Birmingham employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Supervisor - 40 Hours Per Week - Birmingham
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their vibrant team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellence in service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these during your chat with them.
✨Tip Number 3
Show off your team-building skills! Think of ways you've helped develop a team or encouraged involvement in previous roles. This will demonstrate that you can contribute to building an effective team at Resorts World.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the team. This shows that you're engaged and eager to learn more about how you can fit into their exciting environment.
We think you need these skills to ace Hospitality Supervisor - 40 Hours Per Week - Birmingham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality shine through! We want to see that you're excited about the role and ready to bring your energy to our vibrant team.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or customer service. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key competencies and experiences are easy to spot. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Genting Casinos
✨Know the Company Inside Out
Before your interview, take some time to research Resorts World and its various brands. Understanding their values, services, and customer experience will help you tailor your answers and show that you're genuinely interested in being part of their vibrant team.
✨Showcase Your Team-Building Skills
As a Hospitality Supervisor, you'll need to demonstrate strong team-building abilities. Prepare examples from your past experiences where you've successfully built or motivated a team. Highlight how you encouraged involvement and utilised team strengths to achieve goals.
✨Prepare for Customer Interaction Scenarios
Expect questions about customer service and upselling techniques. Think of specific situations where you provided excellent service or trained others in customer interaction. This will showcase your outgoing personality and ability to enhance the customer experience.
✨Flexibility is Key
Since the role requires flexibility with shifts, be ready to discuss your availability openly. Show enthusiasm for working varied hours, including weekends and nights, and express your willingness to adapt to the needs of the business.