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For Companies At a Glance
- Tasks: Welcome guests and provide outstanding customer service while managing check-ins and admin tasks.
- Company: Join Genting Casinos, a leading leisure business in the UK with a vibrant culture.
- Benefits: Enjoy competitive salary, private GP helpline, gym discounts, and flexible benefits tailored to you.
- Why this job: Be the friendly face of our team and make a real difference in guest experiences.
- Qualifications: Strong communication skills and a passion for customer service; previous experience is a plus.
- Other info: Flexible shifts, career development opportunities, and fun social activities await you!
The predicted salary is between 24000 - 30000 £ per year.
Are you a friendly person who can warmly welcome our guests? Have you got strong communication skills? A fantastic opportunity has arisen for a receptionist to join our team. As front-of-house, it is essential that you are able to provide outstanding customer service and support to our guests whilst working on an array of tasks including guest check-in and administration. Previous reception experience is preferred, but not essential.
Key skills and responsibilities include:
- Meeting and greeting all visitors in a professional and courteous manner.
- Good IT skills.
- Excellent customer service skills.
- A professional telephone manner.
- Strong communication and interpersonal skills.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Full Time Receptionist in Birmingham employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Receptionist in Birmingham
✨Tip Number 1
First things first, make sure you know the company inside out. Research Genting Casinos and understand their values and what they offer. This will help you tailor your conversation during the interview and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly face welcoming guests, it’s crucial to come across as warm and approachable. Try role-playing with a friend or family member to get comfortable with common reception scenarios.
✨Tip Number 3
Don’t forget to highlight your flexibility! The job mentions various shifts, so be ready to discuss your availability and willingness to work nights and weekends. This shows you're adaptable and ready to meet the needs of the business.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore all the fantastic benefits we offer, which you can mention during your interview to show you’re keen on being part of our community.
We think you need these skills to ace Full Time Receptionist in Birmingham
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly nature and communication skills. Remember, we’re looking for someone who can warmly welcome our guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. If you've got any previous reception experience or customer service roles, mention them! We love seeing how you can fit into our team.
Keep It Professional: While we want to see your personality, it’s also important to maintain a professional tone in your application. Use clear language and check for any typos or errors. A polished application shows us you care about the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our fantastic benefits there!
How to prepare for a job interview at Genting Casinos
✨Show Off Your People Skills
As a receptionist, your ability to connect with people is key. During the interview, demonstrate your friendly and approachable nature. Share examples of how you've successfully welcomed guests or handled difficult situations in the past.
✨Brush Up on Your IT Skills
Since good IT skills are essential for this role, make sure you're familiar with common software used in reception work. If you have experience with specific systems, mention them during the interview to show you're ready to hit the ground running.
✨Practice Your Telephone Etiquette
A professional telephone manner is crucial for a receptionist. Before the interview, practice answering calls in a polite and clear way. You might even want to role-play with a friend to get comfortable with handling various types of calls.
✨Be Ready for Flexibility Questions
This role requires flexibility with shifts, including nights and weekends. Be prepared to discuss your availability and any previous experience working varied hours. Showing that you're adaptable will make you stand out as a candidate.