At a Glance
- Tasks: Lead a team of game hosts to create fun, interactive entertainment experiences.
- Company: Join the vibrant team at World Bar, part of Resorts World.
- Benefits: Enjoy great salary, flexible hours, and awesome perks like gym discounts and mental health support.
- Other info: Full training provided, with travel and accommodation covered for initial training.
- Why this job: Be at the forefront of social gaming and make every event unforgettable.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry? We have a vacancy for a Games Host Supervisor to join our team at World Bar. This is a 12‑month fixed‑term contract, and we will consider both full‑time and part‑time applicants. As part of our exciting new social‑gaming concept, you will help lead a team of game hosts to deliver interactive, casino‑themed entertainment experiences – without any gambling involved. You will play a key role in shaping this innovative offer as we trial and develop the next evolution of social entertainment at Resorts World.
Full training is provided. Please note there will be an initial requirement to attend 5‑7 days of training at the Genting Leisure training facility in Ascot, Berkshire. Travel and accommodation will be fully funded.
Key skills and responsibilities include:
- Supervising the Game Host team to ensure high service standards and a fun, guest‑focused environment.
- Leading by example during live events and providing on‑the‑floor support.
- Creating and managing staff rotas to meet business needs.
- Coordinating team tasks to ensure smooth event operations.
- Acting as the first point of contact for staff queries and escalating where needed.
- Supporting issue resolution and helping maintain a welcoming, inclusive atmosphere.
- Engaging confidently with guests and speaking comfortably to groups.
- Remaining calm, organised and professional during busy or high‑energy events.
- Using basic technology confidently to support games and event activities.
- Being flexible with working hours, including evenings and weekends.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme – A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family‑friendly and wellbeing policies.
- Flexible benefits* – designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy – online learning portal.
- Lifestyle vouchers.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company‑wide pub quiz, Croupier of the Year Awards, and a 5‑a‑side football tournament.
*subject to eligibility
Games Host Supervisor in Belsize Park employer: Genting Casinos
At Cromwell Road Casino, we pride ourselves on fostering a vibrant and inclusive work culture that values innovation and teamwork. As a Casino Manager, you will benefit from competitive remuneration, comprehensive training programmes, and ample opportunities for career advancement in the dynamic gaming industry. Located in a bustling area, our casino offers a unique environment where your contributions are recognised and rewarded, making it an excellent place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Games Host Supervisor in Belsize Park
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Genting Casinos. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Genting Casinos
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We think you need these skills to ace Games Host Supervisor in Belsize Park
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Genting Casinos and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Genting Casinos
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
