At a Glance
- Tasks: Deliver top-notch customer service in our vibrant bars and restaurants.
- Company: Join Genting Casinos, a leading name in UK leisure and entertainment.
- Benefits: Enjoy competitive pay, flexible shifts, and fantastic employee perks.
- Other info: Opportunities for career growth and exciting social events await you!
- Why this job: Be part of a fun team and create memorable experiences for customers.
- Qualifications: No prior experience needed, just a passion for hospitality and teamwork.
The predicted salary is between 20000 - 25000 £ per year.
We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations. Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
Responsibilities
- Ensuring an exceptional standard of customer care while adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clear tables of cutlery and glasses for customers, ensuring all items are washed/cleaned and stored correctly.
- Be flexible and able to work a variety of shifts, including night shifts and weekends.
Benefits
- In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.
- Company funded benefits:
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme – a confidential helpline providing 24/7 advice and counselling, whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits:
- Designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events:
- Career development opportunities.
- Genting Academy – online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
Hospitality Team Member in Wolverhampton employer: Genting Casinos UK
Genting Casinos is an exceptional employer, offering a vibrant work culture where teamwork and customer service excellence are at the forefront. With a commitment to employee development through the Genting Academy and a comprehensive benefits package including private healthcare and flexible options, we ensure our team members thrive both personally and professionally. Join us in a dynamic environment that values your contributions and provides opportunities for growth within one of the UK's leading leisure businesses.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Team Member in Wolverhampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Genting Casinos UK. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Genting Casinos UK
Don't be shy about reaching out to Genting Casinos UK directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Team Member in Wolverhampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Genting Casinos UK and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Genting Casinos UK
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
