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- Tasks: Deal exciting casino games like roulette and blackjack while ensuring top-notch customer service.
- Company: Join Genting Casinos, a leading leisure business in the UK with a vibrant team culture.
- Benefits: Enjoy competitive salary, private GP helpline, gym discounts, and flexible benefits tailored to you.
- Why this job: Be at the heart of the action and make every game an unforgettable experience for customers.
- Qualifications: Experience as a croupier and a Personal Functional License (PFL) required.
- Other info: Flexible shifts, career development opportunities, and fun social events await you!
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced croupier looking for a new opportunity? Are you an expert in dealing popular casino games like roulette and blackjack? We are currently looking for an experienced croupier to join our team. We have part-time and full-time opportunities available. You will be responsible for ensuring full compliance with company procedures as well as relevant legislation. You are at the heart of our business and our success is shaped by our people; you will be responsible for delivering the highest standards of customer service in your area.
Responsibilities
- Inspect and deal all games within the casino, ensuring table security is to the highest standard possible.
- Carry out all gaming operations, including table administration, opening and closing procedures and soft count operations.
- Ensure that game commentary is clear and company procedures are adhered to.
- Explaining the rules of games to customers, as well as other club facilities.
- Excellent customer service skills.
- Acknowledgement and understanding of customers' needs.
- An efficient team player.
- Personal Functional License (PFL) required.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme – A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy – online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
- Tips. Subject to eligibility.
Senior Croupier in Newcastle upon Tyne employer: Genting Casinos UK
Contact Detail:
Genting Casinos UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Croupier in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to fellow croupiers and industry contacts on social media platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! If you can, attend local casino events or competitions. This not only hones your dealing skills but also puts you in front of potential employers who appreciate hands-on experience.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to casinos you’re interested in. A friendly email expressing your interest can go a long way in making a memorable impression.
✨Tip Number 4
Apply through our website! We’ve got a range of opportunities waiting for talented croupiers like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior Croupier in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with popular casino games like roulette and blackjack. We want to see how you can bring your expertise to our team, so don’t hold back!
Customer Service is Key: Since delivering top-notch customer service is at the heart of what we do, share examples of how you've gone above and beyond for customers in your previous roles. We love a good story!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your passion for the role shines through without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the exciting opportunities we have available!
How to prepare for a job interview at Genting Casinos UK
✨Know Your Games Inside Out
Make sure you brush up on the rules and strategies of popular casino games like roulette and blackjack. Being able to explain these clearly during your interview will show that you're not just experienced, but also passionate about the games you'll be dealing.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your understanding of the importance of customer satisfaction in a casino environment.
✨Understand Company Procedures
Familiarise yourself with the company’s procedures and compliance requirements. During the interview, mention how you’ve adhered to similar protocols in previous roles. This shows that you take compliance seriously and are ready to maintain high standards.
✨Be Ready for Shift Flexibility Questions
Since the role requires flexibility with shifts, be prepared to discuss your availability. Highlight your willingness to work nights and weekends, and share any previous experiences where you successfully managed varied schedules.