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- Tasks: Deliver top-notch customer service in a lively casino environment.
- Company: Join Genting Casinos, a leading name in UK leisure and entertainment.
- Benefits: Enjoy perks like private GP access, discounts, and flexible benefits.
- Why this job: Be part of a fun team and create memorable experiences for customers.
- Qualifications: A friendly attitude and willingness to work flexible shifts.
- Other info: Great career growth opportunities and exciting social events await you!
The predicted salary is between 1300 - 1600 £ per month.
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Responsibilities
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
About Genting Casinos
Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
Benefits
- Company funded benefits
- Private GP helpline
- Discount portal for popular retailers, restaurants, leisure and more
- Pension scheme
- Life assurance
- Employee assistance programme - a confidential helpline providing 24/7 advice and counselling whatever the issue
- 20% discounted gym membership
- Mental health support
- Family-friendly and wellbeing policies
- Flexible benefits designed for employees to choose the best package for their personal needs
- Health Cash Plan (level 1 is company funded)
- Critical illness cover
- Dental insurance
- Travel insurance
- Health Screening
- Career development opportunities
- Genting Academy online learning portal
- Long service awards
- Staff social fund
- Annual company Christmas present
- Range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament
Note: Subject to eligibility.
Hospitality Team Member in Manchester employer: Genting Casinos UK
Contact Detail:
Genting Casinos UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your bubbly personality and passion for hospitality.
✨Tip Number 3
Dress to impress! First impressions matter, especially in the hospitality industry. Make sure you look smart and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to the Genting Casinos careers page and submit your application directly. This way, you’ll be in the best position to get noticed by our hiring team!
We think you need these skills to ace Hospitality Team Member in Manchester
Some tips for your application 🫡
Show Your Personality: When you're applying for a role like Hospitality Team Member, let your bubbly personality shine through! Use a friendly tone in your application and share a bit about what makes you passionate about customer service.
Tailor Your Application: Make sure to customise your application to highlight relevant experience. If you've worked in fast-paced environments before, mention it! We love seeing how your skills align with our needs at Genting Casinos.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to clearly outline your experience and why you want to join our team. Avoid fluff – we want to know the real you!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Genting Casinos UK
✨Show Your Bubbly Personality
Since the role is all about customer service, let your personality shine during the interview! Smile, be friendly, and engage with your interviewer. They want to see that you can bring a positive vibe to the team.
✨Know the Company Inside Out
Do a bit of homework on Genting Casinos before your interview. Familiarise yourself with their values, services, and what makes them stand out in the leisure industry. This shows genuine interest and helps you connect your skills to their needs.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with difficult customers or working under pressure. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to work as part of a team.
✨Dress the Part
Even though it’s a hospitality role, first impressions matter! Dress smartly and appropriately for the interview. It shows respect for the opportunity and gives off a professional vibe, which is key in the hospitality industry.