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- Tasks: Welcome guests and provide outstanding customer service while managing various administrative tasks.
- Company: Join Genting Casinos, a leading leisure business in the UK with a vibrant culture.
- Benefits: Enjoy a competitive salary, private GP helpline, gym discounts, and mental health support.
- Why this job: Be the friendly face of our team and create memorable experiences for our guests.
- Qualifications: Strong communication skills and a passion for customer service; previous experience is a plus.
- Other info: Flexible shifts, career development opportunities, and fun social activities await you!
The predicted salary is between 22000 - 26000 £ per year.
Are you a friendly person who can warmly welcome our guests? Have you got strong communication skills? A fantastic opportunity has arisen for a receptionist to join our team. As front‑of‑house, it is essential that you are able to provide outstanding customer service and support to our guests whilst working on an array of tasks including guest check‑in and administration. Previous reception experience is preferred, but not essential.
Responsibilities:
- Meeting and greeting all visitors in a professional and courteous manner.
- Good IT skills.
- Excellent customer service skills.
- A professional telephone manner.
- Strong communication and interpersonal skills.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
Shifts are 4×10 hours a week and will be a mix of 9.30am–19.30pm or a night shift of 19.30pm–05.30am.
Benefits:
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme: A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family‑friendly and wellbeing policies.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Career development opportunities.
- Genting Academy online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company‑wide pub quiz, Croupier of the Year Awards, and a 5‑a‑side football tournament.
Receptionist in Luton employer: Genting Casinos UK
Contact Detail:
Genting Casinos UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Luton
✨Tip Number 1
First things first, make sure you know the company inside out! Research Genting Casinos and understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly face welcoming guests, it’s crucial to demonstrate your excellent customer service abilities. Role-play common scenarios with a friend or family member to get comfortable with handling different situations.
✨Tip Number 3
Dress to impress! As a receptionist, you'll be the first point of contact for guests, so make sure you look professional and approachable. A smart outfit can boost your confidence and leave a great first impression.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Receptionist in Luton
Some tips for your application 🫡
Show Your Friendly Side: As a receptionist, your warm personality is key! Make sure to highlight your friendly nature and ability to welcome guests in your application. We want to see how you can create a positive first impression.
Communication is Key: Strong communication skills are essential for this role. In your written application, give examples of how you've effectively communicated with others, whether it's face-to-face or over the phone. Let us know how you handle different situations!
Highlight Relevant Experience: While previous reception experience is preferred, it’s not a deal-breaker. If you have any customer service experience, even in a different field, make sure to mention it! We love seeing how diverse experiences can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our fantastic team!
How to prepare for a job interview at Genting Casinos UK
✨Show Off Your People Skills
As a receptionist, your ability to connect with guests is key. Practice your warm greetings and friendly body language before the interview. Think about how you can make someone feel welcome right from the first hello!
✨Brush Up on Your IT Skills
Since good IT skills are essential for this role, make sure you're comfortable with common software and systems. If you know what tools the company uses, try to familiarise yourself with them beforehand. It’ll show that you’re proactive and ready to hit the ground running.
✨Prepare for Common Questions
Expect questions about handling difficult customers or multitasking under pressure. Think of specific examples from your past experiences that highlight your problem-solving skills and ability to stay calm in challenging situations.
✨Flexibility is Key
With shifts that vary, be ready to discuss your availability openly. Highlight your willingness to work nights and weekends, as this shows your commitment to the role and the team. It’s a great way to demonstrate that you’re adaptable and ready to support the business needs.