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- Tasks: Lead the pre-opening of London's newest casino, shaping an unforgettable customer experience.
- Company: Join Genting Casinos, a leading leisure business in the UK.
- Benefits: Competitive salary, bonuses, flexible benefits, and mental health support.
- Why this job: Be part of an exciting new venue and make a real impact from day one.
- Qualifications: Experience in high-end casinos and strong leadership skills required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 80000 - 85000 £ per year.
Be part of the excitement at London’s newest entertainment landmark - Trocadero Casino. A vibrant blend of world‑class gaming, hospitality and unforgettable experiences, right in the heart of the West End. If you thrive in fast-paced, high‑energy environments and love creating great moments for customers, this is your place to shine.
Are you ready to help open one of London’s most exciting new casino destinations? Do you have the leadership experience to shape a world-class venue from the ground up? We’re looking for an experienced Deputy Club Director to join the team for our brand new, state‑of‑the‑art casino opening at the iconic Trocadero in Spring 2027. This is a rare, high-impact opportunity to step into a senior operational role well ahead of opening. You’ll support the Club Director through the entire pre‑opening journey - from recruiting the team to designing standards, delivering training, shaping customer experience, and ensuring a smooth, exceptional launch.
If you’re an experienced Deputy Club Director, Deputy General Manager, or above within a high-volume London casino and thrive in fast-paced premium environments, this could be your next big move. Please note the salary range is £80-85k and the approximate start date is June 2026.
Key Skills & Responsibilities- Play a pivotal leadership role throughout the pre‑opening phase, supporting recruitment, onboarding, training, and operational setup.
- Lead by example to establish exceptional customer experience standards from day one.
- Support delivery of key business objectives and KPIs, ensuring profitable and compliant operations.
- Recruit, develop, motivate, and inspire a high‑performing team capable of delivering excellent results.
- Oversee day‑to‑day operational effectiveness, ensuring staff and resources are deployed smoothly across all areas of the casino.
- Build strong working relationships with internal stakeholders and central support teams to drive operational success.
- Maintain high levels of compliance with company policies, regulatory frameworks, and industry standards.
- Contribute to creating a positive, high‑energy environment for both customers and team members.
- Demonstrate flexibility to support a 24/7 operation once open, including evenings and weekends.
- Experienced Deputy General Manager/Deputy Club Director (or above) within a high‑end London casino environment.
- Strong background in fast‑paced leisure casinos with responsibility for large teams.
- Proven track record in operational leadership, customer service excellence, and business performance.
- Confident communicator with exceptional interpersonal skills and the ability to build lasting relationships.
- An inspiring leader who can motivate, develop, and manage teams effectively.
- Must hold a Personal Management Licence (PML).
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Management benefits including bonus, annual pay review, private GP helpline, plus much more
- Discount portal for popular retailers, restaurants, leisure and more
- Life assurance
- Employee assistance programme - a confidential helpline providing 24/7 advice and counselling whatever the issue
- Mental health support
- Family-friendly and wellbeing policies
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded)
- Critical illness cover
- Travel insurance
- Health screening
- Rewards, recognition, development, and events
- Genting Academy - online learning portal
- Long service awards
- Staff social fund
- Annual company Christmas present
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5‑a‑side football tournament
*Subject to eligibility.
Our BusinessGenting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Deputy Club Director in London employer: Genting Casinos UK
Contact Detail:
Genting Casinos UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Club Director in London
✨Tip Number 1
Get to know the company inside out! Research Trocadero Casino and its values, and think about how your experience aligns with their vision. This will help you stand out during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about your past experiences in high-pressure environments and how you've led teams. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your leadership skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Deputy Club Director in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see how excited you are about being part of Trocadero Casino and creating unforgettable experiences for our customers.
Tailor Your Experience: Make sure to highlight your relevant experience in high-end casino environments. We’re looking for someone who can lead a team and deliver exceptional customer service, so be specific about your past roles and achievements.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for the Deputy Club Director position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Trocadero Casino.
How to prepare for a job interview at Genting Casinos UK
✨Know the Venue Inside Out
Before your interview, make sure you research Trocadero Casino thoroughly. Understand its unique offerings, customer experience goals, and operational standards. This knowledge will help you demonstrate your enthusiasm and show that you're ready to contribute to its success from day one.
✨Showcase Your Leadership Skills
As a Deputy Club Director, you'll need to inspire and lead a team. Prepare examples of how you've successfully managed teams in high-pressure environments. Highlight your ability to motivate staff and create a positive atmosphere, as this is crucial for delivering exceptional customer experiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and operational expertise. Think about challenges you've faced in previous roles and how you overcame them. Be ready to discuss how you'd handle specific situations at Trocadero Casino, focusing on compliance and customer satisfaction.
✨Demonstrate Your Passion for Customer Experience
The role is all about creating unforgettable moments for customers. Share your vision for enhancing customer experience and any innovative ideas you have. Show that you understand the importance of maintaining high standards and are committed to making Trocadero Casino a premier destination.
