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- Tasks: Lead the Game Host team to create an exciting, guest-focused atmosphere during live events.
- Company: Join a vibrant company dedicated to exceptional customer service and fun experiences.
- Benefits: Enjoy a competitive salary, private GP helpline, discounts, and flexible benefits tailored to you.
- Why this job: Be part of a dynamic team where your leadership makes every event unforgettable.
- Qualifications: Strong communication skills and a passion for delivering outstanding customer service.
- Other info: Engage in fun social activities and career development opportunities while working flexible hours.
The predicted salary is between 30000 - 42000 £ per year.
Supervising the Game Host team to ensure high service standards and a fun, guest-focused environment. Leading by example during live events and providing on-the-floor support. Creating and managing staff rotas to meet business needs. Coordinating team tasks to ensure smooth event operations. Acting as the first point of contact for staff queries and escalating where needed. Supporting issue resolution and helping maintain a welcoming, inclusive atmosphere. Engaging confidently with guests and speaking comfortably to groups. Remaining calm, organised and professional during busy or high-energy events. Using basic technology confidently to support games and event activities. Being flexible with working hours, including evenings and weekends.
Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry?
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits: Private GP helpline, discount portal for popular retailers, restaurants, leisure and more, pension scheme, life assurance, employee assistance programme - a confidential helpline providing 24/7 advice and counselling whatever the issue, 20% discounted gym membership, mental health support, family-friendly and wellbeing policies.
- Flexible benefits: Designed for employees to choose the best package for their personal needs, health cash plan (level 1 is company funded), critical illness cover, dental insurance, travel insurance, health screening.
- Rewards, recognition, development, and events: Career development opportunities, Genting Academy - online learning portal, lifestyle vouchers, long service awards, staff social fund, annual company Christmas present, a range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
Games Host Supervisor in Birmingham employer: Genting Casinos UK
Contact Detail:
Genting Casinos UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Games Host Supervisor in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with guests and staff. This will help you tailor your answers and show that you're a great fit for their vibrant environment.
✨Tip Number 2
Practice your communication skills! As a Games Host Supervisor, you'll need to engage confidently with guests and lead your team. Try role-playing scenarios with friends or family to get comfortable speaking in front of groups.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've resolved issues in high-energy situations. This will demonstrate your ability to stay calm and organised when things get busy.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for delivering exceptional customer service right from the start.
We think you need these skills to ace Games Host Supervisor in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see that you’re excited about working in a fun and vibrant industry, so don’t hold back!
Tailor Your Application: Make sure to customise your application to highlight your experience in supervising teams and managing events. We love seeing how your skills align with our needs, so be specific about your past roles and achievements.
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to keep it professional. Your written application should reflect the calm and organised persona we expect from a Games Host Supervisor, especially during busy times.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Genting Casinos UK
✨Show Your Leadership Skills
As a Games Host Supervisor, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed teams in the past, highlighting your approach to motivating and supporting staff.
✨Engage with Enthusiasm
This role is all about creating a fun and engaging atmosphere for guests. During the interview, let your passion for customer service shine through. Use positive language and express your excitement about working in a vibrant industry to show that you're the right fit for the team.
✨Be Prepared for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle high-energy situations. Prepare by thinking of scenarios where you resolved issues or maintained calm under pressure. This will showcase your ability to support your team and ensure smooth event operations.
✨Familiarise Yourself with Technology
Since the role involves using basic technology to support games and events, brush up on any relevant tech skills before the interview. Be ready to discuss your experience with technology and how you can leverage it to enhance guest experiences and streamline operations.