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- Tasks: Be the friendly face of our casino, welcoming guests and ensuring a smooth experience.
- Company: Join Resorts World, a lively entertainment hub with a stunning lakeside location.
- Benefits: Enjoy perks like a private GP helpline, gym discounts, and flexible benefits tailored to you.
- Why this job: Work in a fun, fast-paced environment with opportunities for growth and social events.
- Qualifications: Previous hospitality or customer service experience is preferred; a positive attitude is essential.
- Other info: Ideal for those who love late nights, weekends, and creating memorable guest experiences.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Are you the kind of person who makes a lasting first impression? Do you thrive in fast-paced environments and love creating warm, welcoming experiences for every guest?
We’re looking for a friendly, confident Welcome Host to be the face of our casino. You’ll greet guests with professionalism and positivity, help guide their visit, and ensure everything runs smoothly from the moment they arrive.
Key skills and responsibilities include:
• Welcoming all guests with a warm, customer-focused approach.
• Staying active and visible in the lobby to support guest interactions.
• Managing guest flow during busy periods with calm and efficiency.
• Confidently handling ID and Challenge25 checks with patience and professionalism.
• Promoting venue facilities, offers and events to enhance the guest experience.
• Supporting cloakroom duties and guiding guests around the venue.
• Keeping the lobby clean, tidy and up to date with notices and promotions.
• Liaising with other departments to ensure a seamless experience.
• Monitoring visitor numbers and ensuring compliance with company policies.
• Comfortable working with systems and completing checklists accurately.
• A positive, approachable personality with a passion for great service.
• Previous experience in hospitality or customer service preferred.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits, read more details below.
What we offer
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme – A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.
Flexible benefits* – designed for employees to choose the best package for their personal needs.
• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Dental insurance.
• Travel insurance.
• Health Screening.
Rewards, recognition, development, and events
• Career development opportunities.
• Genting Academy – online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
Resorts World, owned by Genting Casinos UK, is a vibrant destination with a beautiful lakeside location packed with entertainment — from casino and spa to bars, hotel, and events. Located opposite the NEC and the BP Pulse Live arena, we’re part of a campus that draws millions every year.
It’s a fast-paced, fun place to work – and we’re hiring! Whether you\’re passionate about hospitality, events, or entertainment and committed to working late nights and weekends, there’s a role for you in our vibrant team.
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Welcome Host - 40 hours employer: Genting Casinos UK Ltd.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Host - 40 hours
✨Tip Number 1
Familiarise yourself with the casino environment and its offerings. Understanding the layout, facilities, and current promotions will help you engage confidently with guests and provide them with a seamless experience.
✨Tip Number 2
Practice your customer service skills in busy environments. Whether it's through volunteering or part-time work, gaining experience in high-pressure situations will prepare you for managing guest flow and interactions effectively.
✨Tip Number 3
Develop your knowledge of ID checks and compliance regulations. Being well-versed in these areas will not only boost your confidence but also demonstrate your professionalism during the interview process.
✨Tip Number 4
Showcase your passion for hospitality by sharing personal experiences where you've gone above and beyond for guests. This will highlight your commitment to creating welcoming experiences and make you stand out as a candidate.
We think you need these skills to ace Welcome Host - 40 hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any roles where you had to greet guests, manage guest flow, or promote services.
Craft a Strong Cover Letter: Write a cover letter that showcases your warm personality and customer-focused approach. Mention specific examples of how you've created welcoming experiences for guests in the past.
Highlight Key Skills: In your application, clearly outline your skills that match the job description, such as handling ID checks, managing busy environments, and liaising with other departments.
Show Enthusiasm: Convey your passion for hospitality and creating positive guest experiences. Let your enthusiasm shine through in both your CV and cover letter to make a lasting impression.
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Show Your Warmth
As a Welcome Host, your ability to create a warm and inviting atmosphere is crucial. During the interview, demonstrate your friendly personality and positive attitude. Share examples of how you've made guests feel welcome in previous roles.
✨Highlight Your Customer Service Skills
Emphasise your experience in hospitality or customer service. Be prepared to discuss specific situations where you successfully managed guest interactions, especially during busy periods. This will show that you can handle the fast-paced environment of the casino.
✨Demonstrate Calmness Under Pressure
The role requires managing guest flow efficiently. Prepare to answer questions about how you stay calm and organised during busy times. You might even want to role-play scenarios with the interviewer to showcase your ability to think on your feet.
✨Know the Venue
Familiarise yourself with the casino's facilities, offers, and events before the interview. Being knowledgeable about what the venue has to offer will not only impress the interviewer but also help you answer questions about promoting these aspects to guests.
