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- Tasks: Deliver exceptional customer service and support in our vibrant gaming areas.
- Company: Join Genting Casinos, a leading leisure business in the UK.
- Benefits: Enjoy competitive salary, flexible shifts, and a range of employee perks.
- Why this job: Be part of a fun industry and make customers' experiences unforgettable.
- Qualifications: No gaming experience needed; just a passion for great service.
- Other info: Opportunities for career development and engaging social activities.
JOB DESCRIPTION
Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry?
We have a vacancy for a slots host to join our team, previous gaming experience is not essential. You will be responsible for ensuring our customers receive the highest standard of customer service and be on hand to offer support to ensure they have a great experience on our slot machines and electronic gaming areas. You will need to be flexible and able to work a variety of shifts across the week.
Key skills and responsibilities include:
- Ability to deliver excellence in customer service at all times.
- Constantly looking for new customers whilst offering a warm and friendly welcome.
- Oversee the slots and electronic gaming (ETG) areas offering assistance.
- Identify any food and beverage requirements using a proactive approach where appropriate.
- An understanding of the slots and the electronic gaming offer is preferable.
- Communicate any relevant promotional activity or events to customers.
- Share customer feedback with the general manager.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits �\” read more details below.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme \” A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
Flexible benefits* \” designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy \” online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
- Tips
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Slots Host Part Time employer: Genting Casinos UK Ltd.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Slots Host Part Time
✨Tip Number 1
Get to know the company culture! Before your interview, check out Genting Casinos' social media and website. Understanding their vibe will help you connect better during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase your ability to deliver excellent service. Be ready to share examples of how you've made someone's day better.
✨Tip Number 3
Be flexible and show it! Since the role requires working various shifts, mention your availability and willingness to adapt. This shows you're ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Slots Host Part Time
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see how you can create a warm and friendly atmosphere for our customers!
Be Flexible and Open-Minded: Since the role requires flexibility with shifts, mention your availability clearly. We appreciate candidates who are willing to adapt and work various hours, including nights and weekends.
Highlight Relevant Experience: Even if you don’t have gaming experience, share any customer service roles you've had. We value transferable skills, so tell us about your previous experiences that relate to providing excellent service.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you started on this exciting journey with us at Genting Casinos!
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Know Your Customer Service Basics
Since the role is all about delivering exceptional customer service, brush up on the key principles of great service. Think about how you can create a warm and friendly atmosphere for customers and be ready to share examples of how you've done this in the past.
✨Familiarise Yourself with Slots and Gaming
Even if you don’t have previous gaming experience, it’s a good idea to learn the basics of slot machines and electronic gaming. This will help you feel more confident during the interview and show that you're proactive about understanding the role.
✨Be Ready for Shift Flexibility Questions
The job requires flexibility with shifts, including nights and weekends. Prepare to discuss your availability and any previous experiences where you’ve successfully managed varied schedules. This shows you’re adaptable and committed.
✨Show Enthusiasm for the Industry
Let your passion for the vibrant gaming industry shine through. Share why you’re excited about the opportunity and how you can contribute to creating a fun environment for customers. A positive attitude can make a big difference!