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- Tasks: Deliver exceptional customer service and support in our vibrant gaming areas.
- Company: Join Genting Casinos, a leading leisure business with a fun atmosphere.
- Benefits: Enjoy competitive salary, private GP helpline, gym discounts, and flexible benefits.
- Why this job: Be part of an exciting industry and make customers' experiences unforgettable.
- Qualifications: No gaming experience needed, just a passion for great service and flexibility.
- Other info: Opportunities for career development and fun social activities await you!
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry? We have a vacancy for a slots host to join our team; previous gaming experience is not essential. You will be responsible for ensuring our customers receive the highest standard of customer service and be on hand to offer support to ensure they have a great experience on our slot machines and electronic gaming areas. You will need to be flexible and able to work a variety of shifts across the week.
Key skills and responsibilities include:
- Ability to deliver excellence in customer service at all times.
- Constantly looking for new customers whilst offering a warm and friendly welcome.
- Oversee the slots and electronic gaming (ETG) areas offering assistance.
- Identify any food and beverage requirements using a proactive approach where appropriate.
- An understanding of the slots and the electronic gaming offer is preferable.
- Communicate any relevant promotional activity or events to customers.
- Share customer feedback with the general manager.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
- Tips - Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate those.
If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Slots Host employer: Genting Casinos UK Ltd.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Slots Host
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Be flexible and enthusiastic! The job requires working various shifts, so highlight your willingness to adapt. Show your excitement about the gaming industry and how you can contribute to creating a fun atmosphere for customers.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are eager to join us. It shows initiative and gives you a better chance of standing out. Plus, you’ll find all the details about the role right there!
We think you need these skills to ace Slots Host
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love delivering top-notch customer service. Share any experiences where you've gone the extra mile to make someone’s day better – it really helps us see your enthusiasm!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Whether it’s a fun anecdote or a unique skill, show us what makes you stand out from the crowd.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills match what we’re looking for. If you have any experience with slots or electronic gaming, even if it’s just as a player, mention it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures that your application goes straight to us. Plus, you’ll find all the info you need about the role and our fantastic benefits!
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Know Your Customer Service Basics
Since the role of a slots host revolves around delivering exceptional customer service, brush up on your customer service skills. Think about past experiences where you’ve gone above and beyond for someone, and be ready to share those stories during the interview.
✨Familiarise Yourself with Gaming Terminology
Even if you don’t have previous gaming experience, it’s helpful to understand some basic terms related to slots and electronic gaming. This will show your enthusiasm for the role and help you communicate effectively with customers and your team.
✨Show Your Flexibility
The job requires flexibility in working hours, including nights and weekends. Be prepared to discuss your availability and any previous experiences where you’ve adapted to changing schedules or worked in dynamic environments.
✨Engage with the Company Culture
Genting Casinos values individuality and teamwork. Research their company culture and think about how you can contribute to it. During the interview, express your excitement about participating in social activities and development opportunities they offer.