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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support in our vibrant gaming areas.
- Company: Join Genting Casinos, a leading leisure business in the UK.
- Benefits: Enjoy competitive salary, private GP helpline, and flexible benefits tailored to you.
- Why this job: Be part of a fun industry and create memorable experiences for customers.
- Qualifications: No gaming experience needed; just a passion for customer service.
- Other info: Flexible shifts, career development opportunities, and exciting social activities await!
The predicted salary is between 24000 - 36000 £ per year.
JOB DESCRIPTION
Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry?
We have a vacancy for a slots host to join our team, previous gaming experience is not essential. You will be responsible for ensuring our customers receive the highest standard of customer service and be on hand to offer support to ensure they have a great experience on our slot machines and electronic gaming areas. You will need to be flexible and able to work a variety of shifts across the week.
Key skills and responsibilities include:
- Ability to deliver excellence in customer service at all times.
- Constantly looking for new customers whilst offering a warm and friendly welcome.
- Oversee the slots and electronic gaming (ETG) areas offering assistance.
- Identify any food and beverage requirements using a proactive approach where appropriate.
- An understanding of the slots and the electronic gaming offer is preferable.
- Communicate any relevant promotional activity or events to customers.
- Share customer feedback with the general manager.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits �\” read more details below.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme \” A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
Flexible benefits* \” designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy \” online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
- Tips
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Slots Host employer: Genting Casinos UK Ltd.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Slots Host
✨Tip Number 1
Get to know the company culture! Before your interview, check out Genting Casinos' social media and website. Understanding their vibe will help you connect better during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase your ability to deliver excellent service. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to share your passion for the gaming industry! Even if you don’t have previous experience, showing enthusiasm and a willingness to learn can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Slots Host
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see that you genuinely care about creating a fantastic experience for our customers!
Be Yourself: Don’t be afraid to show a bit of your personality in your application. We value individuality and want to know what makes you unique. A friendly and warm tone can go a long way in making your application stand out.
Highlight Relevant Skills: Even if you don’t have direct gaming experience, focus on any transferable skills you have. Whether it’s teamwork, communication, or problem-solving, we’re looking for candidates who can adapt and thrive in our vibrant environment.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Know Your Customer Service Basics
As a slots host, delivering exceptional customer service is key. Brush up on your customer service skills and think of examples where you've gone above and beyond for a customer. This will show your passion for providing a great experience.
✨Familiarise Yourself with the Gaming Environment
Even if you don't have previous gaming experience, take some time to learn about slot machines and electronic gaming. Understanding how they work and the different types available will help you answer questions confidently and demonstrate your interest in the role.
✨Show Your Flexibility
The job requires flexibility with shifts, including nights and weekends. Be prepared to discuss your availability and any previous experiences where you've adapted to changing schedules. This will highlight your willingness to meet the needs of the business.
✨Engage with Promotional Activities
Be ready to talk about how you would communicate promotional activities or events to customers. Think of creative ways to engage customers and enhance their experience, as this shows you're proactive and eager to contribute to the team's success.
