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- Tasks: Ensure safety and security for guests and staff in a vibrant casino environment.
- Company: Join Genting Casinos, a leading leisure business with a focus on outstanding service.
- Benefits: Enjoy competitive salary, private GP helpline, gym discounts, and flexible benefits.
- Why this job: Be a key player in creating a safe and welcoming atmosphere while developing your career.
- Qualifications: SIA Door Supervisor Licence and 2 years of security experience required.
- Other info: Dynamic team environment with opportunities for career growth and social activities.
The predicted salary is between 24000 - 36000 £ per year.
The Security Officer is responsible for maintaining a safe, secure, and welcoming environment for all guests and staff within the casino. This role plays a key part in protecting company assets, enforcing operational procedures, and supporting the overall customer experience. The Security Officer will act as a visible deterrent to potential risks, respond to incidents professionally, and ensure compliance with all regulatory and company standards.
Key duties and responsibilities:
- Ensure departmental procedures are followed through accurate checklist completion
- Execute all assigned duties efficiently during each shift
- Collaborate with Casino Managers and on-site security leadership during incidents
- Demonstrate a solid understanding of key security functions and protocols
- Proactively identify, elevate and communicate potential risks
- Maintain awareness and control in crowd management situations
- Respond positively to direction and support from leadership
- Attend and contribute to pre-shift briefings
- Work effectively as part of a cohesive team
- Foster a communication style that promotes a positive and respectful work environment
- Recognise and respond to potential risks in a timely manner
- Focus on protecting staff, guests, company assets, and reputation
- Support and adhere to Health & Safety procedures across the site
Skills and experience:
- Holder of a valid SIA Door Supervisor Licence
- Minimum of 2 years’ experience as a Security Officer
- Strong understanding of compliance and security protocols
- Knowledge of current SIA legislative requirements
- Clear understanding of the importance and value of high customer service standards
- Proven ability to work effectively as part of a team
- Articulate and confident communicator
- Practical experience working in a high-volume, fast-paced 24/7 environment
- Fully Flexible - Must be willing and able to work any shift, including days, nights, weekends, and holiday season, and adapt to changing schedules or duties as required by the casino.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline
- Discount portal for popular retailers, restaurants, leisure and more
- Pension scheme
- Life assurance
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue
- 20% discounted gym membership
- Mental health support
- Family-friendly and wellbeing policies
- Flexible benefits - designed for employees to choose the best package for their personal needs
- Health Cash Plan (level 1 is company funded)
- Critical illness cover
- Dental insurance
- Travel insurance
- Health Screening
- Rewards, recognition, development, and events
- Career development opportunities
- Genting Academy - online learning portal
- Long service awards
- Staff social fund
- Annual company Christmas present
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Security Officer employer: Genting Casinos UK Ltd.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Genting Casinos through LinkedIn or other platforms. They can give you insider tips on the interview process and what it’s really like to work there.
✨Tip Number 2
Prepare for situational questions! Think about how you would handle various security scenarios, as they might ask you to demonstrate your problem-solving skills during the interview. We want to see how you think on your feet!
✨Tip Number 3
Show off your customer service skills! Remember, being a Security Officer isn’t just about keeping the peace; it’s also about ensuring guests feel safe and welcome. Share examples of how you've provided excellent service in past roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and helps keep you top of mind for the hiring team.
We think you need these skills to ace Security Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Security Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills align with our needs. Talk about your experience in crowd management, compliance, and customer service to make your application stand out.
Be Professional Yet Approachable: While we want to see your professional side, don’t forget to let your personality shine through. A friendly tone can go a long way in making your application memorable!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Know Your Security Protocols
Before the interview, brush up on your knowledge of security protocols and compliance standards. Be ready to discuss how you've applied these in past roles, especially in high-pressure situations. This shows you understand the importance of maintaining a safe environment.
✨Demonstrate Customer Service Skills
As a Security Officer, you'll need to balance safety with excellent customer service. Prepare examples of how you've handled difficult situations while keeping guests' experiences positive. Highlight your ability to communicate effectively and respectfully.
✨Show Team Spirit
Collaboration is key in this role. Think of instances where you've worked as part of a team to resolve issues or improve safety measures. Emphasise your willingness to support colleagues and contribute to a cohesive work environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice responding to potential risks or incidents you might face in a casino setting. This will demonstrate your ability to think on your feet and act professionally under pressure.
