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- Tasks: Welcome guests and provide outstanding customer service while managing check-ins and admin tasks.
- Company: Join Genting Casinos, a leading leisure business with a focus on exceptional service.
- Benefits: Enjoy competitive salary, private GP helpline, gym discounts, and flexible benefits tailored to you.
- Why this job: Be the friendly face of our team and make a real impact on guest experiences.
- Qualifications: Strong communication skills and a passion for customer service; previous experience is a plus.
- Other info: Dynamic work environment with career development opportunities and fun social activities.
The predicted salary is between 24000 - 36000 £ per year.
JOB DESCRIPTION
Are you a friendly person who can warmly welcome our guests? Have you got strong communication skills?
A fantastic opportunity has arisen for a receptionist to join our team. As front-of-house, it is essential that you are able to provide outstanding customer service and support to our guests whilst working on an array of tasks including guest check-in and administration. Previous reception experience is preferred, but not essential.
Key skills and responsibilities include:
- Meeting and greeting all visitors in a professional and courteous manner.
- Good IT skills.
- Excellent customer service skills.
- A professional telephone manner.
- Strong communication and interpersonal skills.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits – read more details below.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme \” A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
Flexible benefits* – designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy \” online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
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Receptionist at FFK employer: Genting Casinos UK Ltd.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist at FFK
✨Tip Number 1
First things first, make sure you know the company inside out. Research FFK and their values so you can show off your knowledge during the interview. It’ll impress them and help you connect with their mission!
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly face welcoming guests, role-play common scenarios with a friend. This will help you feel more confident and ready to handle any situation that comes your way.
✨Tip Number 3
Dress to impress! As a receptionist, you’ll be the first point of contact for guests. Make sure your outfit is professional and reflects the welcoming vibe of FFK. A polished appearance can make a great first impression.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist at FFK
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly nature and communication skills. Remember, we’re looking for someone who can warmly welcome our guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. If you've got any previous reception experience or customer service roles, mention them! We love seeing how you can fit into our team.
Show Enthusiasm: Express your excitement about the role and working with us at Genting Casinos. A positive attitude goes a long way, so let us know why you’re keen to join our team and contribute to providing outstanding service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Show Your Warmth
As a receptionist, your ability to warmly welcome guests is crucial. Practice a friendly greeting and maintain a positive attitude throughout the interview. Think about how you can convey your personality and approachability.
✨Brush Up on Communication Skills
Strong communication is key for this role. Prepare examples of how you've effectively communicated in previous roles or situations. Consider practising common interview questions with a friend to enhance your verbal skills.
✨Demonstrate Flexibility
Since the job requires flexibility with shifts, be ready to discuss your availability. Highlight any past experiences where you adapted to changing schedules or took on additional responsibilities.
✨Know the Company
Familiarise yourself with Genting Casinos and their values. Understanding their commitment to outstanding service will help you align your answers with what they’re looking for. It shows genuine interest and preparation, which can set you apart from other candidates.
