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- Tasks: Welcome guests, manage check-ins, and handle admin tasks with a smile.
- Company: Join Genting Casinos, a leading leisure business in the UK with a global presence.
- Benefits: Enjoy flexible work options, discounts, health plans, and career development opportunities.
- Why this job: Be part of a vibrant team that values diversity and offers a fun work culture.
- Qualifications: Strong communication skills; previous reception experience is a plus but not required.
- Other info: Participate in social events like pub quizzes and football tournaments!
The predicted salary is between 24000 - 36000 £ per year.
Are you a friendly person who can warmly welcome our guests? Have you got strong communication skills? A fantastic opportunity has arisen for a receptionist to join our team. As front-of-house, it is essential that you are able to provide outstanding customer service and support to our guests whilst working on an array of tasks including guest check-in and administration. Previous reception experience is preferred, but not essential.
Key skills and responsibilities include:
- Meeting and greeting all visitors in a professional and courteous manner.
- Good IT skills.
- Excellent customer service skills.
- A professional telephone manner.
- Strong communication and interpersonal skills.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
Our Business: Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Receptionist employer: Genting Casinos UK Ltd.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Make sure to showcase your interpersonal skills during any interactions you have with our team. Whether it's through a phone call or in-person chat, demonstrating your ability to communicate effectively will set you apart.
✨Tip Number 2
Familiarise yourself with the services and benefits we offer at Genting Casinos. Being knowledgeable about our company can help you engage in meaningful conversations and show your genuine interest in joining our team.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shifts, especially since the role may require working nights and weekends. Highlighting your willingness to adapt will demonstrate your commitment to providing excellent service.
✨Tip Number 4
If you have any previous experience in customer service, be ready to share specific examples of how you handled challenging situations. This will illustrate your problem-solving skills and ability to maintain professionalism under pressure.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the receptionist role. Emphasise your customer service abilities, communication skills, and any previous reception experience, even if it's minimal.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and express your eagerness to contribute to the team.
Highlight IT Skills: Since good IT skills are essential for this position, be sure to mention any relevant software or systems you are familiar with. This could include booking systems, Microsoft Office, or any other tools that may be used in a reception environment.
Prepare for Interview Questions: Think about common interview questions for receptionists, such as how you would handle difficult customers or manage multiple tasks at once. Prepare thoughtful responses that demonstrate your problem-solving skills and ability to remain calm under pressure.
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Show Your Friendly Side
As a receptionist, your ability to warmly welcome guests is crucial. Make sure to smile and maintain a positive attitude throughout the interview, as this will reflect how you would interact with visitors.
✨Demonstrate Communication Skills
Strong communication is key for this role. Be prepared to discuss examples of how you've effectively communicated in previous roles, whether through face-to-face interactions or over the phone.
✨Highlight Customer Service Experience
Even if you don't have direct reception experience, think about times when you've provided excellent customer service. Share these experiences to show that you understand the importance of meeting guest needs.
✨Be Ready for Flexibility Questions
Since the job requires flexibility with shifts, be prepared to discuss your availability. Show that you're willing to adapt to different schedules, including nights and weekends, to meet the needs of the business.
