Receptionist 32 hours

We are looking for a hard-working Hotel Receptionist to join our busy Reception team on a full-time basis, working 32 hours per week.

Key Competencies Include:

1. To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
2. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain a high quality customer service.
3. To deal with guest requests to ensure a comfortable and pleasant stay.
4. To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
5. To be responsible for accurate and efficient accounts and guest billing processes.
6. To assist in keeping the hotel reception area clean and tidy at all times.

Skills and Experience required:

• A friendly and welcoming approach
• High standards of dress and presentation
• Ability to remain calm during difficult situations or in a very busy environment
• Excellent interpersonal skills, including a pleasant telephone manner

Benefits include:

• Online Discount portal
• A range of “flexible benefits” such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
• Life Cover
• Numerous discounts across Resorts World Birmingham and the NEC Campus
• Discounts across the wider Genting UK brand
• Discounted on-site gym membership
• Discounted bus and rail passes with National Express
• Pension
• Uniform provided
• Employee Assistance Programme
• Free on-site parking
• Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, Vortex Gaming family arcade, The World Bar, The Sports Bar.

We love to have fun and run various Company funded engagement events each year. We also reward and engage our employees through Lifestyle Vouchers, long service awards, team incentives, social funds, annual Christmas presents, and career progression via our online learning portal, Genting Academy.

*subject to eligibility

Resorts World is a leisure destination owned by Genting UK Ltd., featuring brands like Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, Vortex Arcade, The World Bar, and The Sports Bar. Located opposite the Resorts World Arena and NEC, it attracts millions annually for concerts, exhibitions, and events. It offers a vibrant, lakeside environment with a fun, fast-paced working atmosphere.

As an inclusive and diverse employer, we celebrate individuality and value each person\’s contribution. We are committed to understanding and accommodating the needs of our customers, colleagues, and prospects. If you need support during your interview, such as guidance, advice, or adjustments, please contact us.

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