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For Companies At a Glance
- Tasks: Welcome guests and provide outstanding customer service while managing check-ins and admin tasks.
- Company: Join Genting Casinos, a leading leisure business in the UK with a vibrant culture.
- Benefits: Enjoy competitive salary, private GP helpline, gym discounts, and flexible benefits tailored to you.
- Why this job: Be the friendly face of our team and make a real impact on guest experiences.
- Qualifications: Strong communication skills and a passion for customer service; previous experience is a plus.
- Other info: Flexible shifts, career development opportunities, and fun social activities await you!
The predicted salary is between 24000 - 36000 £ per year.
JOB DESCRIPTION
Are you a friendly person who can warmly welcome our guests? Have you got strong communication skills?
A fantastic opportunity has arisen for a receptionist to join our team. As front-of-house, it is essential that you are able to provide outstanding customer service and support to our guests whilst working on an array of tasks including guest check-in and administration. Previous reception experience is preferred, but not essential.
Key skills and responsibilities include:
- Meeting and greeting all visitors in a professional and courteous manner.
- Good IT skills.
- Excellent customer service skills.
- A professional telephone manner.
- Strong communication and interpersonal skills.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits �\” read more details below.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme \” A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
Flexible benefits* \” designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy \” online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Receptionist employer: Genting Casinos UK Ltd.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
First things first, make sure you know the company inside out. Research Genting Casinos and understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly face welcoming guests, it’s crucial to demonstrate your excellent customer service abilities during the interview. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Dress the part! As a receptionist, you'll be representing the company, so make sure you look professional and approachable. A smart outfit can make a great first impression and set the tone for the rest of the interview.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly nature and communication skills.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Mention any relevant experience, even if it’s not directly in reception, that showcases your customer service abilities.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language and check for any typos or errors before hitting send – first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details about the role there too!
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Know the Company
Before your interview, take some time to research Genting Casinos. Understand their values, services, and what makes them stand out in the leisure industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a receptionist, strong communication is key. During the interview, practice clear and confident speaking. You might even want to prepare a few examples of how you've successfully handled customer interactions in the past, as this will demonstrate your ability to provide outstanding service.
✨Prepare for Common Questions
Think about common interview questions for receptionists, such as how you would handle a difficult guest or manage multiple tasks at once. Prepare your answers in advance, focusing on your problem-solving skills and flexibility, which are crucial for this role.
✨Dress Professionally
First impressions matter! Make sure to dress smartly for your interview. A professional appearance will reflect your understanding of the role and the importance of being front-of-house. It shows that you take the opportunity seriously and are ready to represent the company well.
