At a Glance
- Tasks: Deliver top-notch customer service in a lively casino environment.
- Company: Join Genting Casinos, a leading name in the UK leisure industry.
- Benefits: Enjoy competitive pay, flexible hours, and a range of employee perks.
- Other info: Great career growth opportunities and exciting social events await you!
- Why this job: Be part of a fun team and make customers smile every day!
- Qualifications: A friendly attitude and willingness to work in a fast-paced setting.
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member (Part-Time 24 hours) in Manchester employer: Genting Casinos UK Ltd.
Genting Casinos is an exceptional employer that prioritises employee wellbeing and development, offering a vibrant work culture where team members can thrive in a fast-paced environment. With a comprehensive benefits package including private healthcare, flexible working options, and numerous social engagement activities, we ensure our staff feel valued and supported while delivering outstanding customer service. Join us to be part of a diverse team that celebrates individuality and fosters career growth through our Genting Academy and various recognition programmes.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Team Member (Part-Time 24 hours) in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress to impress! Even though it’s a hospitality role, looking smart and presentable can make a great first impression. It shows that you’re serious about the job and respect the interview process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re genuinely interested in the position!
We think you need these skills to ace Hospitality Team Member (Part-Time 24 hours) in Manchester
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your bubbly personality shine through! We want to see your passion for customer service, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience in hospitality and customer service, and mention any specific skills that match what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our fantastic benefits there!
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Show Your Bubbly Personality
Since the role is all about customer service, let your personality shine through! Be friendly and approachable during the interview. Smile, make eye contact, and engage with your interviewer to demonstrate that you’re a great fit for the hospitality environment.
✨Know the Company Inside Out
Do your homework on Genting Casinos! Familiarise yourself with their values, services, and what makes them stand out in the industry. This will not only impress your interviewer but also help you tailor your answers to align with the company’s ethos.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples from past experiences where you provided excellent customer service or worked effectively as part of a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Flexibility and Team Spirit
Highlight your willingness to work various shifts, including nights and weekends. Share examples of how you’ve contributed to team success in previous roles. This shows that you’re adaptable and ready to jump in wherever needed, which is crucial in a fast-paced hospitality setting.
