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- Tasks: Lead the pre-opening of London's newest casino, shaping an unforgettable customer experience.
- Company: Join Genting Casinos, a top leisure business in the UK with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible benefits, and career development opportunities.
- Why this job: Be part of an exciting launch and make a real impact in a high-energy environment.
- Qualifications: Experience in high-end casinos and strong leadership skills are essential.
- Other info: Dynamic workplace with social activities and a focus on employee wellbeing.
The predicted salary is between 80000 - 85000 ÂŁ per year.
Be part of the excitement at London’s newest entertainment landmark - Trocadero Casino. A vibrant blend of world‑class gaming, hospitality and unforgettable experiences, right in the heart of the West End. If you thrive in fast‑paced, high‑energy environments and love creating great moments for customers, this is your place to shine.
Are you ready to help open one of London’s most exciting new casino destinations? Do you have the leadership experience to shape a world‑class venue from the ground up? We’re looking for an experienced Deputy Club Director to join the team for our brand new, state‑of‑the‑art casino opening at the iconic Trocadero in Spring 2027. This is a rare, high‑impact opportunity to step into a senior operational role well ahead of opening. You’ll support the Club Director through the entire pre‑opening journey – from recruiting the team to designing standards, delivering training, shaping customer experience, and ensuring a smooth, exceptional launch.
If you’re an experienced Deputy Club Director, Deputy General Manager, or above within a high‑volume London casino and thrive in fast‑paced premium environments, this could be your next big move. Please note the salary range is £80‑85k and the approximate start date is June 2026.
Key Skills & Responsibilities- Play a pivotal leadership role throughout the pre‑opening phase, supporting recruitment, onboarding, training, and operational setup.
- Lead by example to establish exceptional customer experience standards from day one.
- Support delivery of key business objectives and KPIs, ensuring profitable and compliant operations.
- Recruit, develop, motivate, and inspire a high‑performing team capable of delivering excellent results.
- Oversee day‑to‑day operational effectiveness, ensuring staff and resources are deployed smoothly across all areas of the casino.
- Build strong working relationships with internal stakeholders and central support teams to drive operational success.
- Maintain high levels of compliance with company policies, regulatory frameworks, and industry standards.
- Contribute to creating a positive, high‑energy environment for both customers and team members.
- Demonstrate flexibility to support a 24/7 operation once open, including evenings and weekends.
- Experienced Deputy General Manager/Deputy Club Director (or above) within a high‑end London casino environment.
- Strong background in fast‑paced leisure casinos with responsibility for large teams.
- Proven track record in operational leadership, customer service excellence, and business performance.
- Confident communicator with exceptional interpersonal skills and the ability to build lasting relationships.
- An inspiring leader who can motivate, develop, and manage teams effectively.
- Must hold a Personal Management Licence (PML).
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Management benefits including bonus, annual pay review, private GP helpline, plus much more
- Discount portal for popular retailers, restaurants, leisure and more
- Pension scheme
- Life assurance
- Employee assistance programme - a confidential helpline providing 24/7 advice and counselling whatever the issue
- Mental health support
- Family‑friendly and wellbeing policies
- Flexible benefits* – designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded)
- Critical illness cover
- Dental insurance
- Travel insurance
- Health screening
- Rewards, recognition, development, and events
- Career development opportunities
- Genting Academy – online learning portal
- Long service awards
- Staff social fund
- Annual company Christmas present
- A range of social engagement activities such as a company‑wide pub quiz, Croupier of the Year Awards, and a 5‑a‑side football tournament
*Subject to eligibility.
Our BusinessGenting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Deputy Club Director in London employer: Genting Casinos UK Ltd.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Club Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the casino and hospitality industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or team members, let your passion for the industry shine through. Share your ideas on creating exceptional customer experiences – it’ll set you apart from the crowd.
✨Tip Number 3
Prepare for those interviews! Research the Trocadero Casino and think about how your experience aligns with their vision. Be ready to discuss how you can contribute to building a high-energy environment and leading a top-notch team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Deputy Club Director in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see how excited you are about being part of Trocadero Casino and creating unforgettable experiences for our customers.
Tailor Your CV: Make sure your CV highlights your relevant experience in high-end casino environments. We’re looking for specific examples of your leadership skills and operational success, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Deputy Club Director role. Be personal, be engaging, and connect your past experiences to what we’re looking for in this exciting new venture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Trocadero Casino!
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Know the Venue Inside Out
Before your interview, make sure you research Trocadero Casino thoroughly. Understand its unique offerings, customer experience goals, and operational standards. This will not only show your enthusiasm but also help you align your leadership style with their vision.
✨Showcase Your Leadership Skills
Prepare to discuss specific examples of how you've successfully led teams in high-pressure environments. Highlight your experience in recruitment, training, and creating exceptional customer experiences. Be ready to explain how you can inspire and motivate a team to achieve business objectives.
✨Demonstrate Your Customer-Centric Approach
Since this role is all about enhancing customer experiences, come prepared with ideas on how to create memorable moments for guests. Share past experiences where you’ve gone above and beyond for customers, and how you plan to instil that same ethos in your team.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and operational knowledge. Think about potential challenges in a casino environment and how you would address them. This will demonstrate your readiness for the fast-paced nature of the role.
