At a Glance
- Tasks: Deliver top-notch customer service in a lively bar and restaurant environment.
- Company: Join Genting Casinos, a leading name in the UK leisure industry.
- Benefits: Enjoy competitive pay, flexible shifts, and a range of awesome perks.
- Other info: Great career growth opportunities and exciting social events await you!
- Why this job: Be part of a fun team and make customers smile every day!
- Qualifications: No experience needed, just a positive attitude and a love for teamwork.
The predicted salary is between 20000 - 25000 £ per year.
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these.
If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member/ Waitress employer: Genting Casinos UK Ltd.
Genting Casinos is an exceptional employer that values individuality and fosters a vibrant work culture, making it an ideal place for hospitality team members. With a commitment to employee development, a wide range of benefits including private healthcare and flexible working options, and engaging social activities, we ensure our staff feel valued and supported in their roles. Join us in delivering outstanding customer service while enjoying a rewarding career in one of the UK's leading leisure businesses.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Team Member/ Waitress
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your bubbly personality and customer service skills, as these are key for a hospitality role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, especially in the hospitality industry where presentation is everything.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Hospitality Team Member/ Waitress
Some tips for your application 🫡
Show Your Personality:When writing your application, let your bubbly personality shine through! We want to see your passion for customer service, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience in hospitality and customer service, and mention any specific skills that align with what we’re looking for, like teamwork and cash handling.
Keep It Professional Yet Fun:While we love a friendly tone, remember to keep your application professional. Use clear language and check for any spelling or grammar mistakes. A polished application shows us you care about the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our fantastic benefits!
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Show Your Personality
As a hospitality team member, your bubbly personality is key! Make sure to let your enthusiasm shine through during the interview. Smile, engage with your interviewer, and share examples of how you've provided excellent customer service in the past.
✨Know the Company
Do a bit of homework on Genting Casinos before your interview. Familiarise yourself with their values, services, and what makes them stand out in the industry. This will show that you're genuinely interested and can help you tailor your answers to align with their culture.
✨Demonstrate Team Spirit
Being an effective team player is crucial in this role. Prepare to discuss times when you've worked well in a team, contributed to improvements, or helped resolve conflicts. Highlighting your collaborative skills will show that you're ready to fit into their dynamic environment.
✨Prepare for Practical Scenarios
Expect some situational questions related to customer service, cash handling, or hygiene regulations. Think of specific examples from your past experiences where you handled similar situations effectively. This will demonstrate your readiness for the role and your understanding of the responsibilities involved.
