At a Glance
- Tasks: Deliver top-notch customer service in a lively bar and restaurant environment.
- Company: Join Genting Casinos, a leading name in the UK leisure industry.
- Benefits: Enjoy competitive pay, flexible shifts, and a range of awesome perks.
- Other info: Great career growth opportunities and exciting social events await you!
- Why this job: Be part of a fun team and make customers smile every day!
- Qualifications: A friendly attitude and a passion for teamwork are essential.
The predicted salary is between 20000 - 25000 £ per year.
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.
WHAT WE OFFER
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these.
If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member - READING, UK employer: Genting Casinos UK Ltd.
Genting Casinos is an exceptional employer located in Reading, UK, offering a vibrant work environment where customer service and teamwork are at the heart of our operations. We provide a comprehensive range of benefits, including a private GP helpline, flexible working options, and extensive career development opportunities through our Genting Academy. Our inclusive culture fosters personal growth and celebrates individuality, making it a rewarding place to build your career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Team Member - READING, UK
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your bubbly personality and commitment to great service.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Hospitality Team Member - READING, UK
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your bubbly personality shine through! We want to see your passion for customer service, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the role. Highlight your relevant experience in hospitality and customer service, and mention any specific skills that align with what we’re looking for, like cash handling or food preparation.
Follow Instructions:Pay close attention to the application instructions. If we ask for certain information or documents, make sure you include them. This shows us that you can follow procedures, which is super important in our industry!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your details and get back to you.
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Show Your Personality
As a hospitality team member, your bubbly personality is key! Make sure to let your enthusiasm shine through during the interview. Share stories that highlight your passion for customer service and how you’ve made customers feel special in the past.
✨Know the Company
Do a bit of homework on Genting Casinos. Familiarise yourself with their values and what makes them stand out in the leisure industry. Mentioning specific aspects of the company during your interview shows genuine interest and can set you apart from other candidates.
✨Demonstrate Team Spirit
Being an effective team player is crucial in this role. Prepare examples of how you've worked well in a team before, especially in fast-paced environments. Highlight any contributions you've made to improve team dynamics or service quality.
✨Prepare for Practical Scenarios
Expect questions about handling cash, serving food and drinks, and maintaining hygiene standards. Brush up on relevant procedures and think through how you would handle various situations. This will show that you're ready to jump right in and contribute effectively.
