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For Companies At a Glance
- Tasks: Join our team to deliver top-notch customer service in a lively casino environment.
- Company: Genting Casinos is a leading leisure business in the UK, part of a global group.
- Benefits: Enjoy flexible hours, private GP access, discounts, and a supportive work culture.
- Why this job: Be part of a fun team, develop your skills, and make lasting memories with customers.
- Qualifications: No specific experience needed, just a positive attitude and willingness to learn.
- Other info: Flexible shifts available, including nights and weekends; perfect for students!
The predicted salary is between 21600 - 36000 £ per year.
JOB DESCRIPTION
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry?
We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits �\” read more details below.
WHAT WE OFFER
As well as an excellent salary (salary listed is pro rata, based on a full time contract), we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme \” A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
Flexible benefits* \” designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy \” online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
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Hospitality Team Member Full Time / Part Time employer: Genting Casinos UK Ltd.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member Full Time / Part Time
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Whether it's in a casual conversation or during the interview, let your bubbly personality shine through. This role is all about creating a fun atmosphere, so demonstrating your passion can set you apart.
✨Tip Number 2
Familiarise yourself with the hospitality industry, especially in bars and restaurants. Knowing the basics of food and drink preparation, as well as health and safety regulations, will not only boost your confidence but also impress the hiring team at Genting Casinos.
✨Tip Number 3
Be prepared to discuss your teamwork skills. Since being an effective team player is crucial for this role, think of examples from your past experiences where you contributed to a team’s success. This will show that you understand the importance of collaboration in a fast-paced environment.
✨Tip Number 4
Flexibility is key in hospitality, so be ready to talk about your availability. Highlight your willingness to work various shifts, including nights and weekends. This shows that you are adaptable and committed to meeting the needs of the business.
We think you need these skills to ace Hospitality Team Member Full Time / Part Time
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasise your customer service experience in your application. Use specific examples that showcase your ability to provide excellent service, as this is a key requirement for the role.
Show Your Team Spirit: Since being an effective team player is crucial, include instances where you have successfully worked in a team environment. Mention any contributions you made that led to business improvements or enhanced customer experiences.
Tailor Your CV: Customise your CV to reflect the skills and responsibilities mentioned in the job description. Highlight relevant experience in hospitality, cash handling, and food and drink preparation to align with what Genting Casinos is looking for.
Express Flexibility: In your application, indicate your willingness to work various shifts, including nights and weekends. This shows that you are adaptable and ready to meet the demands of the hospitality industry.
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Show Your Personality
As a hospitality team member, your bubbly personality is key. Make sure to let your enthusiasm shine through during the interview. Smile, engage with your interviewer, and express your passion for customer service.
✨Know the Company
Familiarise yourself with Genting Casinos and their values. Understanding their commitment to outstanding service and inclusivity will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Teamwork Skills
Being an effective team player is crucial in this role. Prepare examples from your past experiences where you successfully collaborated with others to improve service or solve problems.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle various situations, such as difficult customers or busy shifts. Think of specific scenarios where you provided excellent service or maintained composure under pressure.