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For Companies At a Glance
- Tasks: Provide top-notch customer service in our lively bars and restaurants.
- Company: Join Genting Casinos, a vibrant leader in the hospitality industry.
- Benefits: Enjoy competitive pay, flexible shifts, and fantastic employee perks.
- Why this job: Be part of a fun team, enhance your skills, and make lasting memories.
- Qualifications: No prior experience needed, just bring your enthusiasm and teamwork spirit!
- Other info: Flexible hours including nights and weekends to fit your schedule.
The predicted salary is between 24000 - 36000 £ per year.
JOB DESCRIPTION
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry?
We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits �\” read more details below.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme \” A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
Flexible benefits* \” designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy \” online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
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Hospitality Team Member employer: Genting Casinos UK Ltd.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Whether it's a phone call or an in-person chat, let your bubbly personality shine through. This will help you stand out as someone who genuinely enjoys working with people.
✨Tip Number 2
Familiarise yourself with the hospitality industry, especially the specific environment of casinos. Understanding the unique aspects of this setting can give you an edge and demonstrate your commitment to the role.
✨Tip Number 3
Be prepared to discuss your teamwork skills. Think of examples where you've successfully worked as part of a team, as this is crucial in a fast-paced environment like a casino.
✨Tip Number 4
Highlight your flexibility regarding shifts. Make it clear that you're open to working nights and weekends, as this is often a requirement in the hospitality sector and shows your dedication to the job.
We think you need these skills to ace Hospitality Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hospitality Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that showcases your bubbly personality and passion for customer service. Use specific examples from your past experiences to demonstrate your ability to provide excellent customer care and work effectively in a team.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service. Include details about your experience with till operations, cash handling, and food and drink preparation, as these are crucial for the role.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is important in the hospitality industry.
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Show Your Personality
As a hospitality team member, your bubbly personality is key. Make sure to let your enthusiasm shine through during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your passion for customer service.
✨Know the Company
Research Genting Casinos before your interview. Familiarise yourself with their values, services, and any recent news. This will not only show your interest in the company but also help you tailor your answers to align with their mission.
✨Highlight Teamwork Skills
Being an effective team player is crucial in hospitality. Prepare examples from your past experiences where you successfully worked as part of a team. This could be in previous jobs, school projects, or even volunteer work.
✨Prepare for Practical Questions
Expect questions about handling difficult customers or managing busy shifts. Think of specific scenarios where you demonstrated excellent customer service or problem-solving skills. This will help you convey your ability to thrive in a fast-paced environment.
