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- Tasks: Join our team to deliver top-notch customer service in a lively casino environment.
- Company: Genting Casinos is a leading leisure business in the UK, part of a global group.
- Benefits: Enjoy flexible benefits, private GP access, discounts, and mental health support.
- Why this job: Be part of a fun culture with opportunities for growth and social activities.
- Qualifications: No specific experience required, just a positive attitude and willingness to learn.
- Other info: Flexible shifts available, including nights and weekends, to fit your schedule.
The predicted salary is between 24000 - 36000 £ per year.
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Whether it's a phone call or an in-person meeting, let your bubbly personality shine through. This role is all about creating a fun atmosphere, so make sure to convey your passion for helping others.
✨Tip Number 2
Familiarise yourself with the hospitality industry, especially in bars and restaurants. Knowing the basics of food and drink preparation, as well as health and safety regulations, will demonstrate your commitment to the role and help you stand out.
✨Tip Number 3
Network with current or former employees of Genting Casinos if possible. They can provide valuable insights into the company culture and what it takes to succeed in the role, which can give you an edge during the selection process.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shifts. Since the role requires working nights and weekends, showing that you're open to various schedules will highlight your dedication and willingness to contribute to the team.
We think you need these skills to ace Hospitality Team Member
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasise your customer service experience in your CV and cover letter. Mention specific instances where you provided excellent service or resolved customer issues, as this is crucial for a hospitality team member role.
Show Your Team Spirit: Since being an effective team player is key, include examples of how you've successfully worked in teams before. This could be from previous jobs, volunteer work, or group projects during your studies.
Tailor Your Application: Customise your CV and cover letter to reflect the specific skills and responsibilities mentioned in the job description. Use keywords from the job listing to demonstrate that you understand what the company is looking for.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is important in the hospitality industry.
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Show Your Personality
As a hospitality team member, your bubbly personality is key. Make sure to let your enthusiasm shine through during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your passion for customer service.
✨Know the Company
Familiarise yourself with Genting Casinos and their values. Understanding their commitment to outstanding service and inclusivity will help you align your answers with what they are looking for in a candidate.
✨Highlight Teamwork Skills
Being an effective team player is crucial in this role. Prepare examples from your past experiences where you successfully collaborated with others to improve service or solve problems, showcasing your ability to contribute positively to the team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think of scenarios where you had to handle difficult customers or manage multiple tasks at once, and be ready to explain how you approached these situations.