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- Tasks: Join our team as a Hospitality Team Member, serving customers in our casino bar and restaurant.
- Company: Resorts World is a vibrant leisure destination with exciting brands and events, attracting millions annually.
- Benefits: Enjoy flexible benefits, discounts, free parking, and a fun work environment with engaging events.
- Why this job: Be part of a dynamic team, enhance your customer service skills, and enjoy career progression opportunities.
- Qualifications: Previous experience in hospitality is preferred; a passion for customer service is essential.
- Other info: We celebrate diversity and support individual needs during the interview process.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for a full-time Hospitality Team Member to join our team working 40 hours per week. We seek enthusiastic and dynamic candidates with a passion for delivering excellent customer service and a flexible attitude towards changing priorities and procedures, including shift adjustments.
This role involves working in the casino bar and restaurant. Previous experience in a similar position is preferred.
Key responsibilities include:
- Providing exceptional customer care while adhering to all company procedures, health & safety, and hygiene regulations.
- Being an effective team player contributing to continuous business improvement.
- Operating tills and handling cash.
- Waiting tables and clearing cutlery and glasses, ensuring proper washing, cleaning, and storage.
- Proactively identifying food and beverage requirements.
- Maintaining cleanliness and tidiness in all casino areas.
Benefits include:
- Online Discount portal
- Flexible benefits such as extra holiday purchase, dental insurance, Health Cash Plan, critical illness cover, and travel insurance.
- Life Cover
- Discounts at Resorts World Birmingham, NEC Campus, and across the wider Genting UK brand.
- Discounted on-site gym membership
- Discounted bus and rail passes with National Express
- Pension scheme
- Uniform provided
- Employee Assistance Programme
- Free on-site parking
- Staff discounts at various venues including Genting Hotel, Santai Spa, Sky Bar & Restaurant, Vortex, and more.
We host company-funded engagement events and offer rewards like Lifestyle Vouchers, long service awards, team incentives, a social fund, annual Christmas presents, and career development via our online Genting Academy.
*Subject to eligibility
Resorts World, owned by Genting UK Ltd, is a vibrant leisure destination featuring brands like Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, Vortex Arcade, and The World Bar. Located opposite the Resorts World Arena and NEC, it attracts millions annually with concerts and events. We offer a fun, fast-paced working environment in a lakeside setting.
As an inclusive employer, we celebrate individuality and value diverse contributions. We are committed to supporting all applicants and colleagues. For interview support or adjustments, please contact us.
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Hospitality Team Member- 40 hrs employer: Genting Casinos UK Ltd.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member- 40 hrs
✨Tip Number 1
Familiarise yourself with the specific customer service standards and health & safety regulations relevant to the hospitality industry. This knowledge will not only help you stand out during the interview but also demonstrate your commitment to maintaining high standards.
✨Tip Number 2
Showcase your teamwork skills by preparing examples of how you've effectively collaborated with colleagues in previous roles. Highlighting your ability to contribute to a positive team environment can make a strong impression on the hiring managers.
✨Tip Number 3
Research Resorts World Birmingham and its various offerings, such as the casino bar and restaurant. Being knowledgeable about the venue will allow you to engage in meaningful conversations during the interview and show your enthusiasm for the role.
✨Tip Number 4
Prepare to discuss your flexibility regarding shifts and changing priorities. Since the role requires adaptability, sharing past experiences where you've successfully managed changes will demonstrate that you're the right fit for this dynamic environment.
We think you need these skills to ace Hospitality Team Member- 40 hrs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, customer service, and any specific skills related to working in a bar or restaurant. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your passion for delivering excellent customer service and how your previous experiences align with the responsibilities outlined in the job description.
Highlight Teamwork Skills: Emphasise your ability to work as part of a team. Provide examples of how you've contributed to team success in past roles, especially in fast-paced environments like bars or restaurants.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples from your previous experience where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Flexibility
Since the role requires a flexible attitude towards changing priorities, be prepared to discuss how you've adapted to changes in your past jobs. Highlight any experiences where you successfully managed unexpected shifts or tasks.
✨Highlight Teamwork Skills
As an effective team player is crucial for this position, come ready with examples of how you've collaborated with colleagues in the past. Discuss any team projects or situations where your contribution led to improved outcomes.
✨Know the Company and Its Values
Research Resorts World and its various brands before the interview. Understanding their values and mission will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in being part of their team.
