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- Tasks: Join our team to deliver top-notch customer service in a lively casino environment.
- Company: Genting Casinos is a leading leisure business in the UK, part of a global group with 62,000 employees.
- Benefits: Enjoy flexible working hours, private GP access, discounts, and a range of health and wellness perks.
- Why this job: Be part of a fun, dynamic team while developing your skills in a vibrant industry.
- Qualifications: No specific qualifications required; just bring your enthusiasm and a passion for customer service!
- Other info: Flexible shifts available, including nights and weekends, with plenty of social activities.
The predicted salary is between 24000 - 36000 £ per year.
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member - 40 hours per week employer: Genting Casinos UK Ltd.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member - 40 hours per week
✨Tip Number 1
Familiarise yourself with the hospitality industry, especially in bars and restaurants. Understanding the common challenges and customer expectations can help you stand out during interviews.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples from previous roles. Highlighting your ability to handle difficult situations or provide exceptional service will resonate well with the hiring team.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shifts, including nights and weekends. Employers value candidates who are willing to adapt to the demands of the hospitality sector.
✨Tip Number 4
Research Genting Casinos and their values. Demonstrating knowledge about the company and its commitment to customer service and employee wellbeing can give you an edge in the interview process.
We think you need these skills to ace Hospitality Team Member - 40 hours per week
Some tips for your application 🫡
Highlight Customer Service Skills: In your application, emphasise your experience in customer service. Mention specific examples where you provided excellent service, resolved issues, or contributed to a positive customer experience.
Show Team Spirit: Genting Casinos values teamwork. Include instances where you worked effectively as part of a team, highlighting your ability to collaborate and contribute to business improvement.
Detail Relevant Experience: If you have experience in hospitality or similar roles, make sure to detail this in your CV. Include your responsibilities, such as cash handling, food preparation, and adherence to health and safety regulations.
Express Flexibility: Mention your willingness to work various shifts, including nights and weekends. This shows that you are adaptable and ready to meet the demands of the role.
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Show Your Personality
As a hospitality team member, your bubbly personality is key. Be sure to let your enthusiasm shine through during the interview. Share experiences that highlight your passion for customer service and how you enjoy interacting with people.
✨Demonstrate Team Spirit
Being an effective team player is crucial in this role. Prepare examples of how you've contributed to a team in the past, whether it's through collaboration or supporting colleagues during busy times. This will show that you understand the importance of teamwork in a fast-paced environment.
✨Know the Company
Familiarise yourself with Genting Casinos and their values. Understanding their commitment to outstanding service and inclusivity will help you align your answers with what they are looking for. Mention specific aspects of the company that resonate with you during the interview.
✨Prepare for Practical Questions
Expect questions related to customer service scenarios, cash handling, and hygiene regulations. Think about how you would handle difficult situations or ensure high standards of service. Practising these responses can help you feel more confident during the interview.
