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- Tasks: Deliver top-notch customer service and keep our vibrant Sports Bar running smoothly.
- Company: Join the exciting team at Resorts World, a lively leisure destination.
- Benefits: Enjoy flexible benefits, discounts, and a fun work environment.
- Why this job: Be part of a dynamic team and make memorable experiences for guests.
- Qualifications: Enthusiasm and flexibility to work various shifts, including weekends.
- Other info: Great career progression opportunities and engaging company events await you!
We are currently looking for an enthusiastic Hospitality Team Member to join our vibrant team at Sports Bar! Candidates must be fully flexible to work a variety of shifts; including weekends, nights and bank holidays.
Key competencies and duties include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes, health & safety and hygiene regulations.
- Being an effective team player who contributes to continuous business improvement.
- Till operation and cash handling.
- Waiting tables and clearing of cutlery and glasses from customers, ensuring all items are washed/cleaned and stored correctly.
- Identify any food and beverage requirements using a proactive approach where appropriate.
- Ensuring all areas of the casino areas are always kept clean and tidy.
What We Can Offer:
- Online Discount portal
- A range of “flexible benefits”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
- Life Cover
- Numerous discounts across Resorts World Birmingham and the NEC Campus
- Discounts across the wider Genting UK brand
- Discounted on-site gym membership
- Discounted bus and rail passes with National Express
- Pension
- Uniform provided
- Employee Assistance Programme
- Free on-site parking
- Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.
As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.
We also continually looks at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.
*subject to eligibility
Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, Vortex Gaming family arcade, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member - 40 hours per week employer: Genting Casinos UK Ltd.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member - 40 hours per week
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and you want to show that you’re serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Hospitality Team Member - 40 hours per week
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality shine through! We want to see that you're excited about joining our vibrant team at Sports Bar and ready to provide exceptional customer care.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the key competencies we’re looking for. Mention any relevant experience in customer service or teamwork that showcases your ability to thrive in a fast-paced environment.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us quickly understand why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding what makes the Sports Bar unique will help you tailor your answers and show that you're genuinely interested in being part of their vibrant team.
✨Show Your Customer Care Skills
As a Hospitality Team Member, exceptional customer care is key. Prepare examples from your past experiences where you went above and beyond for customers. This will demonstrate your commitment to providing top-notch service.
✨Be Ready for Teamwork Questions
Since being an effective team player is crucial, think of situations where you successfully collaborated with others. Highlight your ability to contribute to continuous business improvement and how you handle challenges within a team.
✨Dress for Success
Even though the role is in hospitality, first impressions matter! Dress smartly and appropriately for the interview. It shows respect for the opportunity and reflects your understanding of the industry standards.
