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- Tasks: Deliver top-notch customer service in a lively casino environment.
- Company: Join Genting Casinos, a leading name in the UK leisure industry.
- Benefits: Enjoy a competitive salary, tips, and a range of fantastic perks.
- Why this job: Be part of a fun team and make customers' experiences unforgettable.
- Qualifications: A friendly attitude and a passion for hospitality are essential.
- Other info: Flexible shifts, career growth, and exciting social events await you!
The predicted salary is between 19400 - 24100 £ per year.
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these.
If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member £27\'248 + TIPS employer: Genting Casinos UK Ltd.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member £27\'248 + TIPS
✨Tip Number 1
Get to know the company culture! Before your interview, check out Genting Casinos' social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will make you stand out during the interview.
✨Tip Number 3
Dress to impress! Even though it’s a fun and casual environment, looking smart and professional can make a great first impression. It shows you’re serious about the role and respect the opportunity.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds!
We think you need these skills to ace Hospitality Team Member £27\'248 + TIPS
Some tips for your application 🫡
Show Your Personality: We want to see your bubbly personality shine through in your application! Don’t be afraid to let your enthusiasm for customer service come across in your writing. It’s all about making a great first impression!
Tailor Your Application: Make sure to tailor your application to the hospitality role at Genting Casinos. Highlight any relevant experience you have in customer service, teamwork, or food and drink preparation. We love seeing how you can contribute to our fun, fast-paced environment!
Follow Instructions: Pay close attention to the application instructions. If we ask for specific information or documents, make sure you include them. This shows us that you can follow company procedures, which is super important in our industry!
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right place and helps us keep track of all the amazing candidates like you who want to join our team!
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Show Your Bubbly Personality
Since the role is all about customer service, let your personality shine through! Be friendly and approachable during the interview. Smile, make eye contact, and engage with your interviewer to demonstrate that you’re a great fit for the hospitality environment.
✨Know the Company Inside Out
Do your homework on Genting Casinos! Familiarise yourself with their values, services, and what makes them stand out in the industry. This will not only impress your interviewer but also help you tailor your answers to align with the company’s ethos.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples from past experiences where you provided excellent customer service or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Team Spirit
Being a team player is crucial in hospitality. Share examples of how you’ve worked effectively in a team before. Highlight your flexibility and willingness to support colleagues, especially during busy shifts or events, to show that you can contribute positively to the team dynamic.