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- Tasks: Deliver top-notch customer service in a lively bar and restaurant environment.
- Company: Join Genting Casinos, a leading name in the UK leisure industry.
- Benefits: Enjoy great pay, flexible hours, and awesome perks like gym discounts and mental health support.
- Why this job: Be part of a fun team and make customers smile every day!
- Qualifications: No experience needed, just a positive attitude and a love for teamwork.
- Other info: Flexible shifts, career growth opportunities, and exciting social events await you!
The predicted salary is between 24000 - 36000 £ per year.
JOB DESCRIPTION
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry?
We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Responsibilities
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits – read more details below.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme \” A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
Flexible benefits* designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
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Hospitality Team Member employer: Genting Casinos UK Ltd.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork spirit! Being an effective team player is key in hospitality. Think of times when you've worked well with others, and be prepared to discuss how you can contribute to the team at Genting Casinos.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Genting Casinos site. It’s the best way to ensure your application gets seen by the right people, and who knows, you might just land that dream job!
We think you need these skills to ace Hospitality Team Member
Some tips for your application 🫡
Show Your Personality: When you're applying for a role like Hospitality Team Member, let your bubbly personality shine through! Use a friendly tone in your application to reflect the fun and fast-paced environment we thrive in.
Highlight Customer Service Skills: Make sure to emphasise your passion for customer service. Share specific examples of how you've gone above and beyond for customers in previous roles – we love to see that commitment!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experience without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for all the fantastic opportunities we have at Genting Casinos.
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Show Your Personality
As a hospitality team member, your bubbly personality is key! Make sure to let your enthusiasm shine through during the interview. Share stories that highlight your passion for customer service and how you’ve made customers feel special in the past.
✨Know the Company
Do a bit of homework on Genting Casinos before your interview. Familiarise yourself with their values, services, and what makes them stand out in the leisure industry. This will show that you’re genuinely interested and can help you tailor your answers to align with their mission.
✨Demonstrate Team Spirit
Being an effective team player is crucial in this role. Prepare examples of how you’ve worked well in a team before, especially in fast-paced environments. Highlight any contributions you made that improved team performance or customer satisfaction.
✨Prepare for Practical Scenarios
Expect some situational questions related to customer service and cash handling. Think about how you would handle difficult customers or busy shifts. Practising these scenarios can help you respond confidently and demonstrate your problem-solving skills.
