At a Glance
- Tasks: Deliver top-notch customer service in a lively bar and restaurant environment.
- Company: Join Genting Casinos, a leading name in the UK leisure industry.
- Benefits: Enjoy competitive pay, flexible shifts, and a range of awesome perks.
- Other info: Great career growth opportunities and exciting social events await you!
- Why this job: Be part of a fun team and make customers smile every day!
- Qualifications: A friendly attitude and a passion for teamwork are essential.
The predicted salary is between 24000 - 36000 € per year.
JOB DESCRIPTION
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry?
We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits – read more details below.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme \"A confidential helpline providing 24/7 advice and counselling whatever the issue.\"
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
Flexible benefits* – designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy – online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member in Coventry employer: Genting Casinos UK Ltd.
Genting Casinos is an exceptional employer that prioritises employee wellbeing and development, offering a vibrant work culture in the fast-paced hospitality industry. With a comprehensive benefits package including private healthcare, flexible working options, and numerous social engagement activities, we ensure our team members feel valued and supported. Join us to be part of a diverse team that celebrates individuality while providing outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Team Member in Coventry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your bubbly personality and passion for hospitality.
✨Tip Number 3
Dress to impress! First impressions matter, especially in the hospitality industry. Make sure you look smart and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Hospitality Team Member in Coventry
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your bubbly personality shine through! We want to see your passion for customer service, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience in hospitality and customer service, and mention any specific skills that align with what we’re looking for at Genting Casinos.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our fantastic benefits there too!
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Show Your Bubbly Personality
As a hospitality team member, your personality is key! Make sure to let your enthusiasm shine through during the interview. Smile, maintain eye contact, and engage with the interviewer to showcase your passion for customer service.
✨Know the Company Inside Out
Do your homework on Genting Casinos! Familiarise yourself with their values, services, and what makes them stand out in the leisure industry. This will not only impress the interviewer but also help you tailor your answers to align with the company's ethos.
✨Demonstrate Team Spirit
Being an effective team player is crucial in this role. Prepare examples of how you've worked well in a team before, whether in previous jobs or during group projects. Highlight your ability to contribute to business improvement and support your colleagues.
✨Prepare for Practical Scenarios
Expect questions that may involve real-life scenarios, such as handling difficult customers or managing cash operations. Think of specific situations where you’ve successfully navigated challenges in customer service, and be ready to discuss how you ensured high standards of care.
