At a Glance
- Tasks: Join our team to deliver top-notch customer service in a lively casino environment.
- Company: Genting Casinos is a leading leisure business in the UK, part of a global group.
- Benefits: Enjoy flexible benefits, private GP access, discounts, and mental health support.
- Other info: Flexible shifts available, including nights and weekends; perfect for students!
- Why this job: Be part of a fun culture with opportunities for growth and social activities.
- Qualifications: No specific qualifications required, just a passion for customer service and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
JOB DESCRIPTION
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry?
We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits - read more details below.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme \" A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
Flexible benefits* \" designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy \" online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
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Full Time Hospitality Team Member in Birmingham employer: Genting Casinos UK Ltd.
Genting Casinos is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With competitive salaries, generous bonuses, and a comprehensive benefits package including private healthcare and flexible working options, we are committed to investing in our croupiers' success. Join us in a dynamic environment where your skills are valued, and enjoy unique opportunities for career growth and social engagement within the UK's leading leisure business.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Hospitality Team Member in Birmingham
✨Tip Number 1
Show your enthusiasm for customer service during any interactions you have with us. Whether it's through a phone call or in-person chat, let your bubbly personality shine through. This will help us see that you're a great fit for our team!
✨Tip Number 2
Familiarise yourself with the hospitality industry, especially the specific challenges and trends in bars and restaurants. Being knowledgeable about current practices can give you an edge and show us that you're genuinely interested in the role.
✨Tip Number 3
Network with current or former employees of Genting Casinos if possible. They can provide valuable insights into the company culture and what we look for in a team member, which can help you tailor your approach.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shifts, including nights and weekends. Highlighting your willingness to adapt to various schedules will demonstrate your commitment to being a reliable team player.
We think you need these skills to ace Full Time Hospitality Team Member in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and hospitality. Use keywords from the job description, such as 'exceptional standard of customer care' and 'team player', to demonstrate your fit for the role.
Craft a Strong Cover Letter:Write a cover letter that showcases your bubbly personality and passion for customer service. Mention specific examples of how you've provided excellent service in previous roles and how you can contribute to Genting Casinos.
Highlight Flexibility:Since the role requires flexibility with shifts, emphasise your availability and willingness to work nights and weekends. This shows that you are committed and ready to meet the demands of the job.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Show Your Personality
As a hospitality team member, your bubbly personality is key. Be sure to let your enthusiasm shine through during the interview. Share experiences that highlight your passion for customer service and how you enjoy interacting with people.
✨Demonstrate Team Spirit
Being an effective team player is crucial in this role. Prepare examples of how you've contributed to a team in the past, whether it's through collaboration or supporting colleagues during busy times. This will show your potential employer that you can thrive in a fast-paced environment.
✨Know the Company
Familiarise yourself with Genting Casinos and their values. Understanding their commitment to outstanding service and inclusivity will help you align your answers with what they are looking for. It also shows that you're genuinely interested in being part of their team.
✨Prepare for Practical Questions
Expect questions related to customer service scenarios, cash handling, and hygiene regulations. Think about how you would handle difficult customers or ensure food safety. Practising these responses will help you feel more confident during the interview.
