At a Glance
- Tasks: Deliver exceptional customer service and engage with guests in a vibrant environment.
- Company: Join Genting Casinos, a leading leisure business in the UK.
- Benefits: Enjoy a competitive salary, tips, and a range of fantastic benefits.
- Other info: Flexible working hours and great career development opportunities await you.
- Why this job: Be part of a fun industry while making a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 32000 € per year.
Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry? We have a vacancy for a Customer Relations Host to support the growth of our business by providing a high class service to both new and existing customers. You will play a key role in driving new and repeat business within your designated club and, where appropriate, more widely across Genting. You will also ensure that licensing objectives and safer gaming responsibilities remain at the forefront of all customer interactions, including those with high value customers. You will need to be flexible and able to work a variety of shifts within a 24/7 operation.
Key responsibilities, skills, experience and behaviours include:
- Providing a consistently high class customer experience to both new and existing customers within the club.
- Using the player management system to identify new or lapsed customers, understanding reasons for disengagement, and re-engaging where appropriate.
- Working collaboratively with all departments to ensure the customer experience is seamless and exceptional throughout the location.
- Supporting customer relations managers in producing activity reports for the general manager as required.
- Assisting in the planning and delivery of customer events within the club.
- Supporting management with enhanced customer due diligence, social responsibility, and safer gaming reporting, including translation support when needed.
- Monitoring competitor activity via social media and websites, where applicable.
- Helping customers understand the interactive offer and assisting with offer redemptions.
- Ensuring full adherence to all Genting policies on triggers, customer due diligence, enhanced due diligence, safer gambling and affordability.
- Completing and passing all mandatory training relevant to the role in a timely manner.
- Demonstrating high standards of written communication and maintaining strong verbal communication and interpersonal skills.
- Confidently engaging with new guests and delivering excellent customer service in a fast paced environment.
- Effectively prioritising and managing multiple tasks while maintaining accuracy and professionalism.
- Showing a good understanding of technology relevant to the role.
- Adopting a positive and flexible attitude when responding to changing priorities and business needs.
- Working effectively with internal departments and demonstrating strong communication across teams.
- Considering wider regional priorities and contributing positively to business objectives.
- Maintaining flexibility around working hours and being able to travel as required.
What we offer:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme – A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy – online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
Our business Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Customer Relations Host £28\'000 + TIPS employer: Genting Casinos UK Ltd.
Genting Casinos is an exceptional employer, offering a vibrant work environment where delivering outstanding customer service is at the heart of our operations. With a comprehensive benefits package that includes private healthcare, flexible working options, and extensive career development opportunities through the Genting Academy, we are committed to supporting our employees' growth and wellbeing. Join us in a dynamic industry where your contributions are valued, and enjoy a range of social engagement activities that foster a strong sense of community among colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Host £28\'000 + TIPS
✨Tip Number 1
Get to know the company! Before your interview, dive into Genting's values and culture. This way, you can show how your passion for exceptional customer service aligns perfectly with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your ability to handle customer interactions and demonstrate your flexibility in a fast-paced environment.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Genting team and ready to deliver that high-class customer experience.
We think you need these skills to ace Customer Relations Host £28\'000 + TIPS
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see how you can bring that vibrant energy to our team!
Tailor Your Application:Make sure to customise your application to highlight relevant experiences and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Customer Relations Host.
Be Clear and Concise:Keep your written communication clear and to the point. We appreciate strong written skills, so make sure your application is easy to read and free of jargon. This will help us understand your message better!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Know Your Customer Service Basics
Brush up on the fundamentals of exceptional customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about creating a high-class experience, so showing your passion for service will definitely impress.
✨Familiarise Yourself with the Company
Do some research on Genting Casinos and their values. Understanding their approach to customer relations and safer gaming will help you align your answers with what they’re looking for. Plus, it shows that you’re genuinely interested in the company!
✨Prepare for Scenario Questions
Think about potential scenarios you might face as a Customer Relations Host. Prepare responses that demonstrate your problem-solving skills and ability to handle difficult situations. They might ask how you'd re-engage a lapsed customer or manage a busy shift, so have those examples ready.
✨Show Off Your Teamwork Skills
This role requires collaboration with various departments, so be prepared to discuss your experience working in teams. Highlight instances where you’ve successfully worked with others to enhance the customer experience, as this will show you can contribute positively to the club's atmosphere.
