At a Glance
- Tasks: Provide a friendly cloakroom service, ensuring customer belongings are safe and organised.
- Company: Join the dynamic team at Resorts World Casino, known for its vibrant atmosphere.
- Benefits: Enjoy competitive pay, flexible benefits, discounts, and a supportive work environment.
- Other info: Flexible hours with opportunities for growth in a diverse workplace.
- Why this job: Be part of an exciting casino experience while developing your customer service skills.
- Qualifications: Friendly attitude, strong organisation skills, and a passion for customer service.
The predicted salary is between 10 - 12 £ per hour.
Are you a friendly, organised individual with a passion for delivering excellent customer service? Would you like to work in a fast-paced, dynamic casino environment? Resorts World Casino is currently recruiting for a part-time Cloakroom Assistant to join our team. This role requires working 16 hours per week on Fridays and Saturdays.
You will be responsible for providing a professional and welcoming cloakroom service to our customers, ensuring their belongings are handled safely and efficiently whilst maintaining high standards of organisation and cleanliness.
- Delivering a warm and professional welcome, assisting all customers in a polite and friendly manner.
- Managing customer belongings, ensuring items are securely stored, well-organised, and returned promptly.
- Maintaining the cleanliness and hygiene of the cloakroom area at all times.
- Communicating effectively with both customers and colleagues in a professional manner.
- Demonstrating excellent organisation and timekeeping skills.
- Reporting customer queries or complaints promptly and appropriately.
- Adhering to all company procedures, including Health and Safety regulations.
- Working collaboratively as part of the wider casino team, building positive working relationships.
- Showing flexibility and a positive attitude towards changing priorities, procedures, and shift patterns, including weekend working.
In return for your commitment, we offer a competitive salary, development opportunities, and a wide range of employee benefits:
- Online Discount portal
- A range of “flexible benefits” such as extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
- Life Cover
- Numerous discounts across Resorts World Birmingham and the NEC Campus
- Discounts across the wider Genting UK brand
- Discounted on-site gym membership
- Discounted bus and rail passes with National Express
- Pension
- Uniform provided
- Employee Assistance Programme
- Free on-site parking
- Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Cloakroom Assistant - 16 hours a week employer: Genting Casinos UK Ltd.
Resorts World Casino is an excellent employer that values friendly and organised individuals who are passionate about delivering exceptional customer service. With a dynamic work environment, competitive salary, and a variety of employee benefits including flexible perks, discounts, and development opportunities, we foster a culture of inclusivity and support for our team members. Join us in creating memorable experiences for our customers while enjoying the advantages of working at a premier entertainment destination.
StudySmarter Expert Advice🤫
We think this is how you could land Cloakroom Assistant - 16 hours a week
✨Tip Number 1
Get to know the casino environment! Before your interview, pop by and observe how things run. This will help you understand the vibe and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a customer's belongings or deal with queries. Being prepared will help you shine during the interview.
✨Tip Number 3
Show off your organisation skills! Bring examples of how you've kept things tidy and efficient in past roles. This is key for a Cloakroom Assistant, so make it clear you’ve got this covered.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Cloakroom Assistant - 16 hours a week
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your friendly and organised nature shine through! We want to see your passion for customer service, so don’t be shy about sharing your experiences that highlight these traits.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure you clearly outline your relevant skills and experiences that match the Cloakroom Assistant role. No need for fluff!
Tailor Your Application:Make sure to customise your application for this specific role at Resorts World Casino. Highlight your ability to manage belongings safely and maintain cleanliness, as these are key aspects of the job we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Cloakroom Assistant. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent customer service, be prepared to share examples from your past experiences. Think of situations where you went above and beyond for a customer or handled a difficult situation with grace. This will demonstrate your ability to create a welcoming environment.
✨Dress the Part
Even though the role is in a cloakroom, first impressions matter! Dress smartly for your interview to convey professionalism. It shows that you take the opportunity seriously and are ready to represent the casino's high standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the workplace is the right fit for you.
