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- Tasks: Deal popular casino games like roulette and blackjack while ensuring top-notch customer service.
- Company: Join Genting Casinos, a leading leisure business in the UK with a vibrant team culture.
- Benefits: Enjoy competitive salary, private GP helpline, gym discounts, and flexible benefits tailored to you.
- Why this job: Be at the heart of the action, delivering unforgettable experiences in a dynamic environment.
- Qualifications: Must be over 18, have a Personal Functional License, and excellent customer service skills.
- Other info: Flexible shifts, career development opportunities, and fun social events await you!
The predicted salary is between 28800 - 43200 £ per year.
Are you an experienced croupier looking for a new opportunity? Are you an expert in dealing popular casino games like roulette and blackjack? We are currently looking for an experienced croupier to join our team. You will be responsible for ensuring full compliance with company procedures as well as relevant legislation. You are at the heart of our business and our success is shaped by our people; you will be responsible for delivering the highest standards of customer service in your area.
Key skills and responsibilities include:
- Inspect and deal all games within the casino, ensuring table security is to the highest standard possible.
- Carry out all gaming operations, including table administration, opening and closing procedures and soft count operations.
- Ensure that game commentary is clear and company procedures are adhered to.
- Explaining the rules of games to customers, as well as other club facilities.
- Excellent customer service skills.
- Acknowledgement and understanding of customers’ needs.
- An efficient team player.
- Personal Functional License (PFL) required.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
Please note applicants must be over the age of 18 and have the right to work in the UK.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Senior Croupier in Birmingham employer: Genting Casinos UK Ltd.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Croupier in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your game commentary! As a croupier, you'll need to explain rules clearly. Try rehearsing how you'd explain games like roulette and blackjack to friends or family. This will boost your confidence and ensure you’re ready to impress during the interview.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for customers. Be ready to share these stories during your interview to highlight your ability to connect with people and meet their needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Genting team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Senior Croupier in Birmingham
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience as a croupier in your application. We want to see your expertise in dealing games like roulette and blackjack, so don’t hold back on showcasing your skills!
Customer Service is Key: Since delivering top-notch customer service is crucial for us, include examples of how you've gone above and beyond for customers in your previous roles. This will help us see how you fit into our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your application reflects that. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Know Your Games Inside Out
As a Senior Croupier, you need to be an expert in games like roulette and blackjack. Brush up on the rules, strategies, and common customer queries. Being able to explain the games clearly will not only showcase your expertise but also demonstrate your commitment to excellent customer service.
✨Showcase Your Customer Service Skills
During the interview, highlight your experience in delivering top-notch customer service. Share specific examples of how you've handled difficult situations or gone above and beyond for customers. This will show that you understand the importance of customer satisfaction in the casino environment.
✨Demonstrate Team Spirit
Being a team player is crucial in this role. Prepare to discuss how you've collaborated with colleagues in the past, especially in high-pressure situations. Mention any experiences where you supported your team or contributed to a positive work atmosphere.
✨Be Ready for Shift Flexibility Questions
Since the job requires flexibility with shifts, be prepared to discuss your availability. Show that you're open to working nights and weekends, and share any previous experiences where you've successfully managed varied schedules. This will reassure them that you're adaptable and committed.
