At a Glance
- Tasks: Ensure guest safety and security while providing excellent service at Resorts World Birmingham.
- Company: Join a vibrant leisure destination with a fun and fast-paced working environment.
- Benefits: Full training, discounts, flexible benefits, and free on-site parking.
- Other info: Engage in company-funded events and enjoy career progression opportunities through Genting Academy.
- Why this job: Make a real difference in guest experiences while developing your skills in a dynamic setting.
- Qualifications: SIA DS & CCTV Licences required; excellent people skills and conflict management experience preferred.
The predicted salary is between 20700 - 25300 £ per year.
We are currently seeking highly motivated individuals to work as a member of the on-site Guest Safety team ensuring that Resorts World Birmingham is safe & secure at all times.
As a Guest Safety Host / Security Officer, you will ensure exemplary standards of Guest Safety and Guest Service are provided to the guests at all times.
- Weekly Hours: 40
- Full Time Role
- Shift Work: Both Day & Night Shifts
Qualifications & Experience
- Working in a similar role / environment
- SIA DS & CCTV Licences a requirement for this role.
- Demonstrate excellent people skills / guest service
- Manage and deal with conflict in order to diffuse situations
- Ability to communicate clearly and appropriately at all levels and within a diverse range of guests
- IT literate
- First Aid trained
- Own transport
What do we offer?
- Full training
- Uniform provided
- Free Parking
- Numerous discounts across Resorts World Birmingham and the NEC campus
What We Can Offer
- Online Discount portal
- A range of “flexible benefits”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
- Life Cover
- Numerous discounts across Resorts World Birmingham and the NEC Campus
- Discounts across the wider Genting UK brand
- Discounted on-site gym membership
- Discounted bus and rail passes with National Express
- Pension
- Uniform provided
- Employee Assistance Programme
- Free on-site parking
- Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar.
As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.
We also continually looks at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.
*subject to eligibility
Resorts World is a leisure destination owned by Genting UK Ltd.
Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, High Line Bar, The World Bar, The Sports Bar and a thriving meeting and events business.
Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events.
A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace.
We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these.
If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
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Guest Safety / Security Officer in Birmingham employer: Genting Casinos UK Ltd.
Genting Casinos is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With competitive salaries, generous bonuses, and a comprehensive benefits package including private healthcare and flexible working options, we are committed to investing in our croupiers' success. Join us in a dynamic environment where your skills are valued, and enjoy unique opportunities for career growth and social engagement within the UK's leading leisure business.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Safety / Security Officer in Birmingham
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Guest Safety / Security Officer. Plus, you can showcase your passion and familiarity with the latest trends!
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Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Genting Casinos UK Ltd.. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to Genting Casinos UK Ltd.
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We think you need these skills to ace Guest Safety / Security Officer in Birmingham
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Genting Casinos UK Ltd.. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Genting Casinos UK Ltd..
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Genting Casinos UK Ltd..
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Genting Casinos UK Ltd..
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Genting Casinos UK Ltd..
