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- Tasks: Lead a team of game hosts to create fun, interactive entertainment experiences.
- Company: Join the vibrant team at World Bar, part of Resorts World.
- Benefits: Enjoy great pay, flexible hours, and awesome perks like gym discounts and mental health support.
- Other info: Full training provided, with travel and accommodation covered for initial training.
- Why this job: Be at the forefront of social gaming and make every event unforgettable!
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry? We have a vacancy for a Games Host Supervisor to join our team at World Bar. This is a 12‑month fixed‑term contract, and we will consider both full‑time and part‑time applicants.
As part of our exciting new social‑gaming concept, you will help lead a team of game hosts to deliver interactive, casino‑themed entertainment experiences – without any gambling involved. You will play a key role in shaping this innovative offer as we trial and develop the next evolution of social entertainment at Resorts World. Full training is provided. Please note there will be an initial requirement to attend 5‑7 days of training at the Genting Leisure training facility in Ascot, Berkshire. Travel and accommodation will be fully funded.
Key skills and responsibilities include:
- Supervising the Game Host team to ensure high service standards and a fun, guest‑focused environment.
- Leading by example during live events and providing on‑the‑floor support.
- Creating and managing staff rotas to meet business needs.
- Coordinating team tasks to ensure smooth event operations.
- Acting as the first point of contact for staff queries and escalating where needed.
- Supporting issue resolution and helping maintain a welcoming, inclusive atmosphere.
- Engaging confidently with guests and speaking comfortably to groups.
- Remaining calm, organised and professional during busy or high‑energy events.
- Using basic technology confidently to support games and event activities.
- Being flexible with working hours, including evenings and weekends.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme – A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family‑friendly and wellbeing policies.
- Flexible benefits – designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy – online learning portal.
- Lifestyle vouchers.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company‑wide pub quiz, Croupier of the Year Awards, and a 5‑a‑side football tournament.
Games Host Supervisor in Birmingham employer: Genting Casinos UK Ltd.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Games Host Supervisor in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant environment.
✨Tip Number 2
Practice your hosting skills! Since you'll be leading a team and engaging with guests, try rehearsing how you'd handle different scenarios. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that can give you an edge in your application.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows you're serious about joining our team and helps us keep track of your application more easily.
We think you need these skills to ace Games Host Supervisor in Birmingham
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for delivering exceptional customer service! In your application, share specific examples of how you've created fun and engaging experiences for guests in the past.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the Games Host Supervisor role. We want to know how you can lead a team and create a vibrant atmosphere!
Be Professional Yet Fun: While we love a good laugh, remember to keep your application professional. Use a friendly tone but ensure your language is clear and concise, reflecting the fun yet organised environment we aim to create.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us at World Bar.
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Games Host Supervisor role. Familiarise yourself with the key responsibilities like supervising the team and engaging with guests. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a guest or resolved a tricky situation. This will highlight your ability to create a fun, guest-focused environment.
✨Prepare for Team Dynamics
As a supervisor, you'll need to lead a team effectively. Be prepared to discuss how you would manage staff rotas and coordinate tasks during busy events. Showing that you can remain calm and organised under pressure will impress the interviewers.
✨Engage with Confidence
Practice speaking comfortably in front of groups, as this is crucial for the role. You might even want to rehearse some engaging icebreakers or conversation starters. The more confident you are in your communication, the better you'll connect with both the interviewers and future guests.